What are the responsibilities and job description for the Call Center Agent position at Community Clinic?
Siloam Springs, AR
Job Summary
Community Clinic is seeking a bilingual, Spanish-speaking Call Center Agent. The role is responsible for answering and routing incoming calls, scheduling patient appointments, and obtaining/confirming patient information. Job is full time, hourly, Monday through Friday with an excellent benefits package.
Responsibilities
- Provides exceptional customer service during all exchanges with patients and other callers.
- Enters new patients into the electronic medical record (EMR) completely and accurately.
- Confirms or updates existing patient demographic information completely and accurately.
- Schedules medical patient appointments and routes dental patient appointment inquiries appropriately.
- Ensures provider schedules are filled according to clinic guidelines.
- Trouble shoots medical calls and routes accordingly.
Qualifications
- High School diploma or equivalent is required.
- Bilingual ability (Spanish/English) is required.
- Some customer service or call center experience preferred.
- Experience with electronic medical records is a plus.
Why Join Community Clinic?
- Be a part of a mission driven organization providing comprehensive health care to everyone in your community, regardless of their financial or medical situation!
- Automatic 5% contribution to employee retirement plan, no match required!
- Competitive pay, PTO, and 10 annual paid holidays!
