Virtual Campus Support Specialist (Reg FT)

Position Title: Virtual Campus Support Specialist (Reg FT)

Employment Type: Regular Full-Time

Department: Distance Learning

Campus: Office of College Services (Chalfant Hall)

Additional Information: This position will remain open until filled. However, to ensure consideration for an interview, please submit your completed application, cover letter, and resume by no later than April 11, 2025. The College cannot guarantee that application materials received after this date will be considered or reviewed.

Benefits

At CCAC, we take pride in offering an exceptional benefits package designed to support our employees’ personal and professional well-being:

• Comprehensive Health Coverage: Access to an excellent health plan with a very low out-of-pocket expense network option.
• Generous Time Off: Enjoy a range of time-off benefits that are tailored to your position, along with a four-day workweek in the summer for an ideal work-life balance. These benefits vary and may include vacation, personal, sick, and holiday pay, as well as options like collegial coverage for faculty.
• Retirement Planning: Options include a 403(b) retirement plan with up to 10% employer match or a state-defined benefit pension.
• Financial Peace of Mind: Employer-paid benefits include group life insurance, short/long-term disability, and access to flexible spending accounts (FSAs).
• Wellness Support: Our Employee Assistance Program (EAP) is available for confidential support, with resources to address personal and professional challenges.
• Educational Support: Take advantage of tuition waivers, tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligibility, and a variety of professional development opportunities to grow your career.
• Exclusive Employee Perks & Rewards: Save on theme parks, sporting events, electronics, and more!
• Additional Advantages: Free employee parking to make your commute easier.
  
  

Remote Work Option: Fully In-Person (May be subject to change)

Work Hours (for hourly positions): Monday - Friday 8:30 AM to 4:30 PM. Some evenings may be needed to attend events.

Salary Grade: Admin 12 - $45,206

Job Category: Administrators

Job Slot: 5711

Job Open Date: 3/28/2025

Job Purpose: This position is to assess, develop, coordinate, administer and review all day-to-day operational activities associated with the talent acquisition and pre-employment functions of the College. The position will ensure that programs and activities are developed, managed, and reviewed using a data-driven approach that sets priorities for improvements that align with ongoing strategic imperatives.

Minimum Requirements

• A bachelor’s degree in instructional technology, information science, computer science, or related computer area and a minimum of one year of related work experience.
• An associate’s degree in instructional technology, information science, computer science, or related computer area and a minimum of three years of related work experience.
  
  

Competencies

• Extensive Blackboard, web authoring, Intranets/Extranets and/or web technology experience preferred.
• Experience in multimedia production, course design, or curriculum design preferred.
  
  

Knowledge Of

KNOWLEDGE, SKILLS, AND ABILITIES:

• None listed.
  
  

Skills And Abilities To

• Excellent interpersonal and communication skills.
• Detail orientated and have a proven ability to meet deadlines.
  
  

Essential Duties And Responsibilities

• Assists prospective, new, and current students with questions about getting started in a fully online program at CCAC.
• Assists all students in blackboard related issues.
• Improves current online student training.
• Works closely with the Virtual Campus Academic Advisor in the student life-cycle process.
• Uses CRM to communicate important information and market to prospective, new, and current Virtual Campus students.
• Uses SignalVine to communicate important information and market to prospective, new, and current Virtual Campus students.
• Assists with daily Service Desk tickets addressing faculty and student issues.
• Actively participates on assigned projects, including cross-functional college-wide initiatives, while providing timely feedback to manager and team.
• Interprets and presents information and ideas clearly and accurately using various communication methods. This includes maintaining accurate, organized, and detailed records and reports.
• Works cooperatively with staff within the Virtual Campus Department and other divisions of the college to accomplish departmental, divisional and institutional goals as assigned.
• Performs other related duties as required or assigned.
  
  

Clearances: Current criminal record/child abuse clearances will be required if offered the position and to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances, which are available here.