What are the responsibilities and job description for the IT Support Technician (AV Support) position at Community College of Baltimore County?
Salary : $45,682.00 - $75,505.00 Annually
Location : Multiple (Indicate locations in Job Description)
Job Type : Full-Time Staff
Job Number : 2025-015
Division : Administrative Services
Department : Technical Services
Opening Date : 02 / 07 / 2025
Class Description
Join the IT team at CCBC, where you'll provide essential technical support while playing a key role in audiovisual (AV) technology across campus. As an IT Support Technician, you'll assist faculty, staff, and students with general IT troubleshooting, software and hardware maintenance, and classroom technology. While this is a well-rounded IT role, we currently have a strong need for technicians with AV expertise to support smart classrooms, multimedia setups, and campus events. CCBC offers great benefits, professional growth opportunities, and a collaborative environment where your skills can make a real impact.
CCBC has three levels of IT Support Technician roles, each with increasing responsibilities and requirements. The specific responsibilities, requirements, and pay ranges for each level are detailed below.
Minimum Requirements
IT Support Technician I :
High School diploma / GED and one year of related experience, candidates currently enrolled in college or Associate's Degree preferred. Knowledge of and familiarity with support of assorted computer software, hardware and multi-media equipment required. Help Desk Institute (HDI) Customer Service Representative Certification is preferred. Department may designate certifications required within six months of hire.
IT Support Technician II :
- Associate's Degree and three years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems;
One professional or technical certification (HDI Customer Service Representative, HDI Support Center Analyst, HDI Desktop Support Technician, HDI ITIL Foundation, CompTIA A , CompTIA Net , MS MCDST, or MS SCCM). Help Desk Institute (HDI) Customer Service Representative Certification will be required within six months of hire.
IT Support Technician III :
Associate's Degree and four years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems; Help Desk Institute (HDI) Customer Service Representative Certification required, certification may be acquired within 6 months of employment. One other technical certification required such as CompTIA (e.g. A , Net ) Infocomm CTS, or Microsoft certifications (e.g. MCSA, MCSE)
Class Specific Essential Duties
IT Support Technician I :
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.
IT Support Technician II :
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.
IT Support Technician III :
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.
Position Specific Essential Duties
IT Support Technician I :
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.
IT Support Technician II :
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.
IT Support Technician III :
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.
CCBC Full Time Benefits At A Glance
BENEFIT SUMMARY Health and Medical
Cigna Open Access Plus (OAP)
Prescription Drug Benefits :
Mental Health
Emotional, drug / alcohol abuse treatment, both inpatient and outpatient, provided when pre-approved. Premium included in medical care plan.
Dental Benefits
Vision Benefits
Flexible Spending Accounts
Financial Term Life Insurance : MetLife
Permanent Whole Life Insurance : Unum
Accidental Death & Dismemberment : The Hartford
Individual or Family Coverage. Employee pays a rate in multiples of $10,000 to a maximum of $300,000.
Long-Term Disability
Plan pays 60% of gross monthly salary after 90 consecutive days of absence. Employee pays 100% of premium.
Retirement Plans
Supplemental (Retirement Annuities) 403(b) and 457(b)
The 403(b) supplemental retirement plan is available to all CCBC employees (Adjunct Faculty, Part Time Associates and Full Time employees).
Legal Services
Legal Resources is a pre-paid legal voluntary benefit for advice, consultation and representation for commonly used legal services.
Credit Union
First Financial Federal Credit Union membership available to employees.
Direct Deposit
It's convenient, safe, reliable and saves time. No waiting for your check on payday. The money is already in your account, whether you are at work or on vacation. Mandatory payroll direct deposit allows employees the control and flexibility of directing their pay to different accounts at any bank, in any location.
Work and Family Employee Assistance Program (EAP) : Cigna Behavioral
Free personal advocates assisting you and any household member to resolve any issues.
Paid Leave Benefits
Academic, Bereavement, Sick and Safe Leave, Jury Duty, Religious Holidays, Military Leave, Sabbatical, Personal, Vacation, and Holidays.
Tuition Assistance
Eligible full-time employees may qualify for waiver or reimbursement programs. Spouses and legal dependents up to age 22 are eligible for reimbursement with proof of successful completion and a C or better grade. Employee's eligible for Tuition Assistance become eligible for the external Tuition reimbursement program the first semester after one calendar year of employment. Eligibility for waiver or reimbursement for CCBC courses begins after the completion of a 90 day probation for public safety and classified employees.
Academic Cash Award
Classified employees are eligible for a lump sum award of $500 for completion of an unduplicated college degree.
McDaniel College's Educator's Legacy Scholarship Program
CCBC is proud to offer an exciting new benefit to all benefits-eligible employees! Read more »
McDaniel College has extended its Educator's Legacy Scholarship (ELS) program to CCBC benefits-eligible employees. CCBC is among the inaugural community college partners.
Children of ANY current full-time benefits-eligible CCBC employee with at least four years of continuous full-time employment are eligible to receive a scholarship valued at up to $100,000 over four (4) years.
The scholarship will first take effect in the fall semester. The CCBC Employee Benefits Team will provide verification of employment. Excellent teaching is McDaniel College's priority and its legacy. The College's expert faculty-mentors empower students to achieve their personal best, and many graduates go on to become top K-12 educators.
Since 2010, four of McDaniel's graduates were named state Teachers of the Year, including the 2011 National Teacher of the Year Michelle Shearer. McDaniel is ranked among Money Magazine's 50 Best Liberal Arts Colleges and offers more than 70 undergraduate programs of study. The personalized curriculum and student-faculty collaboration develop the unique potential in every student. McDaniel College welcomes the sons and daughters of CCBC employees!
Mandated Federal Benefits
Workers' Compensation, Unemployment Insurance, Social Security.
For Your Convenience
How would you rate your proficiency in desktop hardware support?
How confident are you in your ability to provide software support for various applications used within the institution?
How effective are you at troubleshooting technical issues over the phone?
How would you rate your skills in managing and supporting classroom A / V equipment?
Required Question
Salary : $45,682 - $75,505
