What are the responsibilities and job description for the AV Assistant position at Community College of Rhode Island?
Department
Information Technology
Position Category
Temporary/Part-time
About CCRI
The Community College of Rhode Island is New England’s largest community college, and a nationally-recognized leader in catalyzing student success and achievement for recent high school graduates and returning adults alike.
We provide affordable, open access to higher education, and we deliver on our mission to offer all students the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth.
Diversity is our strength. We champion equity, and we celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.
Diversity is our strength. We champion equity, and we celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.
We strive to hire and retain culturally competent faculty and staff whose demographics are reflective of our diverse student body. To learn more about our employees’ values and what it means to work here, learn about our Guiding Principles here.
Job Summary
Part-time, entry-level position that provides audiovisual technical support to the CCRI faculty, staff, students, and community within the classroom and for college and community events.
Duties and Responsibilities
- Provide Tier 1 level customer support, troubleshooting, and resolution with audiovisual hardware and software applications, online education and video conferencing applications, and other peripheral devices used within classrooms, conference rooms, and event spaces
- Provide professional and courteous customer service to clients of varying technical expertise and needs
- Ensure accurate technical and end-user issue documentation and ticketing. Courteously obtain and convey accurate information to appropriate internal and external service personnel
- Set-up/break-down, support, assists with, and operates a variety of audiovisual equipment for college related business and events, and for college hosted community events. Equipment includes, but not limited to: video projectors and displays, cameras, media playback hardware and software, microphones, audio mixers, PA systems, and other peripheral devices.
- Deliver and retrieve equipment as designated
- Perform cable and equipment maintenance as designated
- Assist with web, audio/video conferencing applications, including but not limited to WebEx and Zoom, for hybrid and remote meetings
- Assist with developing and maintaining Help Desk knowledge base articles and how-to content
- Remain current on audiovisual technologies, methodologies and equipment
- Complete projects as assigned
- Perform additional duties as assigned
Minimum Requirements
- Minimum of two years of relevant audiovisual/multimedia experience
- Basic computer and mobile device knowledge required.
- Demonstrated experience with clear and concise verbal and written communication; in-person, over the phone, virtually, via email, etc.
- Demonstrated experience in a customer service position
- Ability to work with potentially difficult customers and in stressful situations
- Ability to work in a fast-paced environment and adhere to time constraints
- Ability to stand, kneel, crouch, as well as safely lift and push 25 pounds
- Ability to visually and auditorily inspect and calibrate audiovisual equipment as required
Competencies
- Associates degree
- Knowledge of academic related audiovisual/multimedia hardware and software
- Audio and video technologies and event support including, but not limited to:
- video presentation technologies
- digital classroom and mobile technologies
- multimedia capture, production, editing and programming tools
- audio consoles and sound systems
- web conferencing
- and related software applications/licenses
Reports To
Lead Information Technologist (Media and Event Services)
Campus Location
Multi-Campus Locations
Full-time/Part-time
Part-Time
Shift, Days, and Additional Work Schedule Information
Shift, Days, and Additional Work Schedule Information Monday: Day (8a – 3p) & Evening (3p – 9p), Tuesday: Day (8a – 3p) & Evening (3p – 9p), Wednesday: Day (8a – 3p) & Evening (3p – 9p), Thursday: Day (8a – 3p) & Evening (3p – 9p), Friday: Day (8a – 4p),
Work Schedule
Calendar
Benefits
Salary/Hourly Rate
Hourly rate $18.00
Additional Salary Information
Licenses, Tools and Equipment
Environmental Conditions
Desired Start Date
Position End Date (if temporary or grant)
Salary : $18
