Job Summary
The Information Technology Networking and Infrastructure Group is responsible for providing the college with a secure and robust wired and wireless network to support all of the needs the college may want to use it for. This is to include but not limited to all of the hardware and software that makes up the network and infrastructure. The Networking group is responsible for all four campuses as well as the college’s presence at the state data center. The Network Technician IV (Senior Engineer) is responsible for managing, monitoring and improving CCRI’s secure multi-campus data, voice, video, local, and wide-area networks, including but not limited to : hardware, software, cable plant, other transmission media, cable and network management systems and customer service tools. Duties and Responsibilities Commitment to CCRI’s Mission :
- Demonstrate a commitment to the philosophy and mission of a comprehensive community college
- Work collaboratively with others in a diverse and inclusive environment
- Work collaboratively with others and provide quality customer service in a diverse and inclusive environment
Teamwork skills :
Work closely with CCRI staff in meeting the technological needs of the CollegeCoordinate and collaborate with CCRI staff on various projects regarding new computer hardware, software, and impact on the College network so as to ensure the college wide Network remains robust and secureCommunication Skills :
Confer with department managers to resolve operational problems, provide consultation, review departmental IT needs and identify optimum equipment and serviceCoordinate and interface with service and equipment vendors to make sure CCRI users get the service and equipment needed to support their roles and dutiesVisionary Leadership Skills :
Assist in the Forecasting and planning of future growth for appropriate Network resources to accommodate CCRI’s growing presence in the secure network based landscape. This is to include but not limited to PCs, Classroom technology, Meeting / Conference room technology, VOIP, phones, IOT devices and cloud based technologiesTechnical Knowledge :
Assist in all of the following : Evaluation of Network resources, needs and vendors. Coordinate planning to meet the requirements of installation, user, vendor, technical and systems development project teams. Design modifications for networking hardware and systems to improve performance and ensure total system conformity. Determine the most efficient and cost-effective system modifications and hardware purchasesAcquire current technical knowledge by attending conferences, seminars, trade shows, training programs and visiting relevant sites and vendors, and by reading and researching pertinent magazines and journalsResearch, evaluate, implement, test, and customize new technologies to best meet the needs of the College (includes but is not limited to : Cybersecurity, SDN, ZTNA, Cloud collaboration, video conferencing, distance education initiatives, etc.)Stay abreast of state-of-the-art technologies in the fieldPosition-Specific Knowledge :
Assist in the Planning, designing, and implementation all new network projects (including new construction)Assist in design, configuration and installation of data / voice / video wiring systems, including but not limited to fiber optic cabling and fiber terminationsInstall, configure, and maintain up-to-date network management software and tools with their underlying databases to monitor and manage the College’s network. Proactively seek out solutions to ensure network / data security. Assist in the development and implementation of security policies for network usageMentorship :
Assist in training and supervision of technicians, employees and CCRI staff as needed. Provide technical guidance and consultation where applicableProject Management :
Maintain all network documentation to ensure it is up to date and accurateAssist or Assume project leadership role in the implementation of IT projects. Prioritize and schedule projects and repairs to ensure timely and efficient completion. Provide oversight supervision of vendors’ staff when on premisesOperations Knowledge :
Maintain daily operations of multi-campus local and wide area networks; respond to service outages and emergencies outside of normal working hours as neededMonitor utilization levels and trends throughout the organization to determine quality of services. Assist in the Development, implementation and monitoring of workload standards and generate productivity reports. Assist in the Identification of optimum equipment and services. Recommend and implement policies and procedures accordinglyEvaluate, implement, and support software, systems, and network hardware for network convergence (voice, video, and data networks using one infrastructure)Implement, maintain, and configure up-to-date software and firmware for all network equipmentMaintain a state-of-the-art understanding of all equipment and configurations, and make recommendations concerning the modernization of the College’s networkOther related duties as assignedMinimum Requirements
Bachelor’s degree in a related field or an equivalent combination of post-secondary education and additional experienceMinimum of 5 years experience in technical support, including project management with large-scale data and telecommunications networks and systemsMust have availability for emergency call-in; ability to travel and support all campuses / sites. Experience in wireless technologies, wiring technologies, LAN / WAN equipment, security systems such as firewalls and NAC, network protocols, analog and digital video systems, network management systemsStrong service orientation, interpersonal, and communication skills for a diverse set of clientsCompetencies and Desired Qualifications
Minimum of 8 years experience in technical support, including project management with large-scale data and telecommunications networks and systemsExperience working with inventory management / work order / trouble reporting systemsOS experience Cisco, Fortinet and LINUXA Rhode Island Telecommunications System Technician’s License and certificates such as Cisco or FortinetExperience in higher education enterprise networksPosition Details
Position Information Full-Time / Part-Time Full-Time FLSA Exempt Pay Grade CCRIPSA 14 Salary Information Anticipated starting salary based on experience : $85,-$95, Benefits Full-time employees enjoy an array of benefits, including :
Comprehensive Health Benefits and Rewards for Wellness IncentivesPaid Time OffParental LeaveIn-State Tuition WaiversLegal Care InsuranceFor a complete listing, visit :
Posting Details
Posting Details Number of Vacancies 1 Application Open Date 12 / 20 / Application Close Date 03 / 07 / Posting Number SF Quick Link
Salary : $85 - $95
