Student Services Assistant

This is a part time (25 hours per week) position.

SCOPE OF WORK: Provides general clerical and customer service support to prospective and current students regarding admissions, registration, financial aid and student accounts, payment policies and processing. This position shall report to the Vice President of Student and Community Affairs at NCC.

ACCOUNTABILITIES:

• Provides a welcoming environment for all students and guests of the college. Assists prospective and current students with basic admissions, registration, financial aid, and billing policies and processes, and makes referrals for advising, counseling, and other college services, as may be needed.
• Instructs students on the proper usage of Web tools including but not limited to SIS, email, online payment plans, FAFSA and Canvas.
• Assists in the processing of applicant documents and information.
• Performs general office support functions in the Student Services Department including taking meeting minutes, maintaining Admissions documents, preparing documents and reports, coordinating and scheduling events.
• Assists with recruitment efforts including scheduling High School visits, organizing and scheduling program information sessions; maintaining promotional materials, mailings, post cards, letters to applicants; and engaging in outreach efforts with applicants through letters, phone calls, email, text, etc.
• Maintains the social media presence of the department on Facebook and Instagram.
• Maintains and updates database of current and potential students.
• Attends workshops, seminars, and conferences for professional development.
• Complies with all system, college, state and federal rules and regulations.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:
Education: High school diploma, G.E.D. or its equivalent. Each additional year of approved
formal education may be substituted for one year of required work experience.
Experience: Five years of experience in a responsible clerical position with experience in an
office setting. Each additional year of approved experience may be substituted for one year of
required formal education.

DESIRED QUALIFICATIONS: Experience in an academic institution preferred.

RECOMMENDED WORK TRAITS: Strong computer skills and experience with Microsoft
Office products. Knowledge of office record keeping and reporting. Ability to gather, assemble,
correlate and analyze facts and identify existing or potential problems. Ability to contribute to
the development of sound operational procedures. Ability to exercise sound judgment in
appraising situations and making routine decisions. Ability to follow specific instructions in
gathering facts, data, or resources in organizing required information. Ability to meet with
students and the public and explain programs sponsored by the department or agency in
which the position is located. Ability to present ideas clearly and effectively orally and in
writing. Ability to establish and maintain effective working relationships with other employees
and the general public. Must be willing to maintain an appearance appropriate to assigned
duties and responsibilities as determined by the college appointing authority.

DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not
intended to list every specific function of this class title.

The Community College System of NH does not discriminate in the administration of its admissions and educational programs, activities, or employment practices on the basis of race, creed, color, religion, ancestry or national origin, age, sex, sexual orientation, gender identity and expression, physical or mental disability, genetic information, or law enforcement, military, veteran, or marital status.

Further information about this position may be obtained by contacting Catherine Barry, NCC Human Resources Officer at NCCHR@ccsnh.edu.

All offers of employment are contingent upon the successful completion of the required background check.