Instruction and Classroom Support Technician 1 - Non-permanent, PT/Hourly

Location: Spokane Community College. In person.

Supervisor: Associate Dean of Student Success and Workforce Transitions

Position type: Non-permanent, hourly.

Salary Range: $19.50 - $25.96

Open continuous.

Starting salary for this position is: $19.50 (Hourly)

Employees hired at the entry step of this range receive salary step advancement after six months and every 12 months thereafter. An employee hired at anything higher than the entry step of the range will have salary step advancement after 12 months and every 12 months thereafter until they reach the top of the salary range. Each salary step advancement will be approximately a 5% increase.

About Us

Spokane Community College, part of Spokane Colleges, serves 15,000 students with career technical, liberal arts, and adult education programs in Spokane and surrounding rural communities.

Applications will be forwarded to the hiring official as they are received and accepted until the need is filled.

About the Instruction and Classroom Support Technician 1 - Non-permanent, PT/Hourly

JOB SUMMARY

This position supports Adult Basic Education (ABE) division faculty and counselors by providing student support for cohort meetings and orientation sessions. This position works directly with students to support instruction.

Must be able to communicate with students in person and using a variety of technologies (Zoom, Teams, Canvas, etc.).

DUTIES AND RESPONSIBILITIES

Assist the High School plus (HS ) cohort.

Cohort meetings are non-credit lessons prepared by ABE faculty. The lesson topics match the student’s experience from the start to the end of the quarter. Topics may include syllabus review, study plans, exam prep, mental health and time management.

• Reserve and set up the meeting spaces. Schedule HS cohort meetings each quarter. *
• Create and host video conference (Zoom, Teams, etc.) session for each meeting. Make sure students at home or at rural campuses can attend the meetings. *
• Help faculty during cohort lessons. This may include tutoring or supplemental instruction to help students complete assignments. *
• Lead cohort meetings according to the faculty/counselor’s lesson plan. *
• Monitor Canvas messages. Act as a teaching assistant in the cohort’s Canvas section. Respond to students. Flag faculty to respond to students when needed. *

Coordinate and assist with program orientation.

Orientation sessions guide students through quarterly registration processes.

• Work one-on-one with students to ensure the student enrolls in the right classes as planned by the ABE counselor. Check student schedules throughout the quarter. *
• Take the lead in coordinating with other departments involved in orientation. Work with counselors, faculty and registration (pathway) specialists. *
• Prepare student orientation packets. Make copies and organize materials. Send electronic copies to those who need them. *
• Assist ABE counselors and pathway specialists with student communications and general follow-up with ABE students as assigned. *
• Send mid-quarter appointment reminders. Follow up with students who do not make appointments. Call students who have not participated or responded to emails from counselors. *
• Model professional decorum and mutual respect in all personal interactions. *
• Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. *
• Support and advance Spokane Colleges’ strategic plan, and perform other duties as assigned. *

• Indicates this is an essential duty.

COMPETENCIES

• Manages Complexity
• Decision Quality
• Action Oriented
• Plans & Aligns
• Ensures Accountability
• Drives Results
• Collaborates
• Instills Trust
• Demonstrates Self-Awareness
• Self-Development
• Nimble Learning
• Situational Adaptability

Learn more about our competencies.

MINIMUM QUALIFICATIONS

• Associate degree from an accredited institution. Or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.
• Ability to learn the various degrees/certificates and/or admission/registration cycles.
• Excellent interpersonal skills and ability to work effectively with diverse students, faculty, staff, and administrators.
• High degree of competency in Microsoft Office suite, particularly Outlook, Excel, Word and other video conferencing software (Zoom, Teams, etc.).
• Ability to travel and work evenings and/or weekends for assigned Adult Basic Education Division program activities.
• Ability to track student progress and pull from various data reports.
• Ability to work independently or as a team member as required.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills.

DESIRED QUALIFICATIONS

• Experience with English as a Second Language learners.
• Two or more years of experience in Student Services or related area.
• Knowledge of the Family Educational Rights and Privacy Act (FERPA)
• Experience using an integrated student management system (e.g., PeopleSoft, Banner, Workday, etc.).
• Experience using a customer relationship management system (e.g., TargetX, Salesforce, Starfish, etc.)

PHYSICAL REQUIREMENTS

• Work is performed in an office and classroom environment with frequent interruptions and background noise.
• Work is sedentary.
• Frequent use of computers.
• Visual focus and strain.
• Work directly with students/clients.
• Work involves constant interruptions and the requirement to answer on demand questions by phone, in person, or electronically.

CONDITIONS OF EMPLOYMENT

• Non-permanent, hourly position.
• Work schedule will be determined by the supervisor.
• This position is overtime eligible.
• Criminal background check is required.
• May require local or regional travel.
• This position is eligible for coverage under a collective bargaining agreement. Membership is optional.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H1-B visa. In addition, the Spokane Colleges maintain a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Once an applicant is chosen for a position, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

Benefits Information

Medical, dental, life and long term disability insurance benefits are provided as currently administered under Public Employees Benefits Board; WA State Retirement Plan; vacation and sick leave begin to accrue at the rate of one (1) day per month, upon employment. (For positions that are less than full time, leave accruals will be prorated to the percentage of the position.) This position is designated a bargaining unit position and union membership is not a condition of employment. Leave accruals and usage are governed by the WFSE collective bargaining agreement.

Required Application Materials

To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:

• Cover letter - addressing your qualifications relevant to the responsibilities of this position.
  
• Resume.
  
• References – the names, addresses, and phone numbers of three professional references.

For questions regarding a job application or the hiring process, or if you require an accommodation during the application or interview process, please contact HR at CCS.Recruiter@ccs.spokane.edu.

Equal Opportunity Institution

Spokane Colleges does not discriminate in its programs, activities and employment on the basis of race, creed, color, religion, national or ethnic origin, age, sex, marital status, pregnancy, pregnancy related conditions, parental status or families with children, status as a mother breastfeeding their child, AIDS/HIV or hepatitis C, honorably discharged veteran status, sexual orientation, gender identity or expression, disability, use of a trained guide dog or service animal by a person with a disability, genetic information, or any other legally protected category.

Direct all inquiries or grievances regarding access, Title IX, ADA, equal opportunity compliance, and/or grievances to:
Fred Davis | Chief Human Resources Officer
Spokane Colleges
P.O. Box 6000, MS1004
Spokane, WA. 99217-6000
509-434-5040