IT Systems Administrator

POSTION TYPE: Hybrid 

PAY RANGE: $60,800-$91,200 depending on years of experience

We’re looking for an IT System Administrator to join our talented team and play a crucial role in supporting our internal infrastructure, team members, and mission to deliver exceptional healthcare solutions.

If you’re a self-driven problem solver with a passion for technology and a desire to make a difference in healthcare, we want to hear from you!

POSITION SUMMARY

As an IT System Administrator, you’ll manage and support our company’s IT assets and infrastructure to ensure seamless operations and optimal security. You’ll collaborate closely with team members, troubleshoot technical challenges, and take ownership of IT processes to improve efficiency and performance.

KEY RESPONSIBILITIES

• Configure and maintain the company’s IT infrastructure, including local and cloud environments, hardware, system software, and applications.
• Manage the IT problem and service request queue, resolving internal and external tickets promptly and professionally.
• Perform workstation imaging/reimaging and provide end-user support for hardware and software issues.
• Configure and manage Active Directory, Group Policy, DNS settings, VPNs, and domain-related tasks.
• Maintain system security, regularly back up data, and proactively monitor network and system performance.
• Research and recommend new approaches or technologies to improve IT processes.
• Support compliance activities, including system reviews, log collection, and customer security audits.
• Participate in scheduled and emergency on-call IT systems support.
• Collaborate with team leaders to enhance automation, optimize processes, and achieve development and support goals.

In addition to role responsibilities, each staff member of Community Connections has the following responsibilities as a part of their employment:

• Models and reinforces Community Connections mission to provide behavioral health, residential services, and primary health care coordination for marginalized and disenfranchised women, men, youth, and children living in the District of Columbia, many of whom are coping with challenges including mental illness, addiction, and the aftermath of trauma and abuse.
• Models and reinforces Community Connections values of quality, innovation, respect, equity, and integrity daily.
• Reinforces Community Connection’s commitment to diversity, equity, and inclusion.
• Protects the privacy of our consumer’s protected health information by maintaining compliance with HIPAA and other relevant CC related IT security regulations.
• Completes and stays current on role specific and organizational wide training.
• Performs other duties as assigned on an as-needed basis.

DESIRED KNOWLEDGE/SKILLS/ABILITIES:

Education & Certification

• Associate’s degree in computer science, Information Technology, or a related field (preferred).
• Experience in IT system administration or a corporate IT support environment (1-3 years minimum).

Experience

• Experience in IT system administration or a corporate IT support environment (1-3 years minimum).
• General/Advanced Networking knowledge.
• Active Directory, Group Policy, DNS, and VPN setup/configuration.
• Microsoft 365 products and Windows Server environments.
• Imaging/reimaging workstations and virtual machine management.
• Network security best practices.
• Ability to learn and research new technologies independently.
• Knowledge of server-side technology, SQL, and database operations is a plus.

Abilities

• Strong customer service and organizational skills with a high attention to detail.
• Ability to resolve customer issues quickly and creatively to improve customer satisfaction.
• Ability to communicate effectively, both orally and in writing, in a respectful manner.
• Ability to work within a team or independently.
• Ability to interact with individuals at all organizational levels.

Salary : $60,800 - $91,200