Residential Engagement Coordinator

Job Description

Title: Mercy Housing Residential Engagement Coordinator

Status: Full Time

Reports to: Director of Care Coordination

Who we are:

C4 was founded in 1972 to help people released from psychiatric hospitals into the Uptown and Edgewater communities stabilize in the community. Since that time, C4’s service area has expanded to rekindle hope for individuals and families on Chicago’s north and west sides, remaining committed to community-level, system-focused interventions; C4 always seeks to avoid restrictive levels of care and maximize families’ agency to lead their recovery, allowing them to heal in their homes and community. C4 is the leader in building hope and breaking down barriers – from the personal to the systemic - for Chicago’s systematically disadvantaged communities through the delivery of effective, empirically supported, and trauma-informed mental health services. C4 seeks to equip 7,000 individuals annually to help them move from trauma to living, to working and thriving within their community.

Our Mission - Community Counseling Centers of Chicago (C4), a behavioral health advocate and social service provider, offers quality, comprehensive customer-oriented services tailored to the diversity of its consumers.

Our Vision - Community Counseling Centers of Chicago (C4) will be, and will be recognized as, essential to the wellbeing of the communities we serve.

Philosophy - C4 believes that people recovering from mental illness and emotional trauma are able to live, work and thrive in the community.

Purpose:

The Residential Engagement Coordinator will be responsible for facilitation of C4 service delivery between Mercy Housing and C4 connecting prospective clients to desired service(s) for the purpose of assisting Mercy Housing residents to maintain housing. Establishing and maintaining fluid and transparent relationships between Mercy Housing and C4. The ideal candidate will possess high level networking ability, be a skilled resident advocate, well organized and able to problem solve. The Residential Engagement Coordinator will be responsible for facilitation of C4 service delivery between Mercy Housing and C4 connecting prospective clients to desired service(s) for the purpose of assisting Mercy Housing residents to maintain housing. Establishing and maintaining fluid and transparent relationships between Mercy Housing and C4. The ideal candidate will possess high level networking ability, be a skilled resident advocate, well organized and able to problem solve.

Minimum Qualifications:

1. Bachelor’s degree in social work or related field from an accredited university required.

2. Master’s degree in social work, Psychology, Sociology, or an applicable human service field from an accredited university preferred.

3. Minimum three (3) years’ experience in healthcare administration/management with experience in operations management, and/or finance preferred.

4. Knowledge of federal, state, CMS, Medicaid and various licensing, certification and accreditation requirements.

5. An equivalent combination of academic, clinical and operational experience may be considered

6. Current, valid, and active driver’s license required

Competencies (Minimum Skills, Knowledge and Experience):

• Effective communication skills both oral and written
• The ability to utilize Microsoft Office tools; Teams, Word, Excel, SharePoint, and PowerPoint
• Familiarity with utilization of databases, EHR platforms
• Experience with program development and project management
• The ability to maintain and accurately document engagement using the DAP method and critical incident report standards
• Adhere to deadlines and prioritize assigned work and projects
• The ability to assess co-occurring disorders
• Understand the practice of harm reduction
• Utilize a person-centered approach to care
• Understand and utilize cultural humility in service provision
• Understand the Social Determinants of Health relative to client population needs
• Awareness and utilization of Motivational Interviewing
• Understanding of personal and professional boundaries

Duties and Responsibilities:

• Develop and lead various group activities at the Art Studio which involve simple art and craft-making activities to engage residents and build trust
• Develop and lead psychoeducational groups at housing provider sites, encouraging residents to discuss topics such things as: social skills, coping skills, anger management, PTSD, anxiety, depression, etc.
• Actively engage residents and encourage use of the Art Studio and participation in scheduled activities
• Maintain a monthly schedule of groups and activities in the Art Studio
• Collaborate with Mercy Housing staff regarding resident’s provision of care on continuous basis to ensure quality services, without service duplication or disruption
• Apply appropriate trauma-informed interventions
• Utilize Motivational Interviewing to encourage and support residents who may benefit from behavioral health services
• Coordinate with housing provider case management staff and property management to support clients identified needs and help ensure stable housing.
• Determine appropriate type and level of services
• Provide culturally appropriate, competent, and individualized linkage plans in accordance with each client’s age, gender identity, sexual orientation, race, ethnicity, religious beliefs, and culture
• Identify need for crisis intervention when indicated working collaboratively with C4’s Mobile Crisis Team.
• Aid residents in maintaining housing
• Maintain positive and mutually respectful relationships with other human service providers, entitlement agencies, health care vendors, and surrounding communities
• Submit weekly reports as requested by supervisor
• Meet weekly with assigned clinical supervisor and actively seek additional consultation whenever necessary or requested by supervisor
• Maintain compliance with confidentiality policies and procedures
• Attend key staff and resident meetings to promote use of the Art Studio and other on-site services
• Other duties as assigned by supervisor