Bilingual Case Manager (Full-Time)

Community Crisis Services is dedicated to providing comprehensive support and safe haven for individuals and families affected by domestic violence. Our mission is to empower survivors through compassionate care, advocacy, and education, ensuring their journey to recovery and independence.

Position Overview:

We are looking for a dedicated and compassionate Bilingual Case Manager to join our team at our Domestic Violence Shelter. In this role, you will provide direct support to shelter residents through crisis intervention, advocacy, and comprehensive case management. You will offer both individual and group supportive services, addressing immediate concerns while also assisting clients in achieving long-term stability.

This position requires a deep commitment to empowering individuals in crisis, guiding them toward safety, and supporting their journey to self-sufficiency.

* A pre-employment criminal background check and drug screening are required. Candidates must be able to participate in and complete mandatory orientation and training during the first 2 weeks of employment.

Reports to: Case Management Director

Employment Status: Full-time, Non-exempt

Available schedule:

• Monday - Friday, 11 am-7 pm or 12 pm-8 pm

Education and Experience Qualifications Required:

• Must be bilingual (English/Spanish) to provide services to a diverse client population.
• Bachelor’s degree in human services or related field required. For social work degrees, social work licensure in the appropriate jurisdiction is required.
  
• A minimum of two years of case management experience
• A minimum of two years experience working with at-risk clients in a direct service setting
• A minimum of two years experience working with clients who have a history of domestic violence, addiction, mental health issues and/or the displaced population (homeless)

Knowledge, Skills and Abilities:

• Excellent communication both verbal and written
• Ability to motivate and engage clients residing in the facility
• Ability to work with a diverse client population
  
• Ability to prepare clear, concise and accurate case notes, reports, correspondence, and other job-related documents
• Skill to work effectively under pressure
• Ability to analyze situations accurately, utilizing a variety of analytical techniques to make well-informed decisions
• Ability to develop and evaluate alternatives
• Ability to communicate effectively using a variety of styles and techniques appropriate to the audience
  
• Ability to use various information technology systems required for successful job performance
• Organizational skills and ability to multi-task
• Ability to adapt to changing priorities, work environments and management styles
• Demonstrated cultural competence and cultural responsiveness
• Ability to communicate critical information with accuracy and efficiency
  
• Ability to work effectively with external agencies

Key Responsibilities:

• Conduct comprehensive assessments to identify residents' needs and strengths.
• Develop and implement individualized service plans with short- and long-term goals.
• Provide crisis intervention, safety planning, and emotional support.
• Facilitate individual and group support meetings, as well as educational workshops.
• Collaborate with multidisciplinary teams and service providers, including legal, medical, mental health, and vocational professionals.
• Assist residents in accessing community resources such as housing, legal aid, healthcare, and employment.
• Advocate on behalf of residents with various agencies and service providers.
• Maintain accurate and confidential case records, including assessments, case plans, service updates, and legal documentation.
• Ensure a hospitable and client-centered shelter environment.
• Complete reports, maintain statistical data, and meet programmatic and documentation standards.
• Participate in staff meetings, trainings, and professional development opportunities.
• Perform other related duties as assigned.

Work Conditions:

• Primarily based in a domestic violence shelter with occasional off-site visits to partner agencies, court proceedings, and community outreach events.
• Potential exposure to highly emotional and stressful situations.
• Frequent exposure to survivors of domestic violence and crisis situations; must be able to handle sensitive and potentially distressing information with professionalism and care.
• Strict adherence to confidentiality policies and ethical guidelines regarding client information and shelter locations.
• Regular use of computers, case management software, phone systems, and virtual meeting platforms for client services, documentation, and communication.
• Workplace safety protocols in place; staff may need to respond to emergency situations involving clients or shelter security concerns.

Physical Requirements:

• Talk
• Hear
• See - close, distance and peripheral vision
• Use hands and fingers
• Sit, stand and walk for extended periods
  
• Frequently lift and/or move up to 10 lbs., occasional lifting of up to 25 pounds 

Benefits:

• 401 (k)
• Dental Insurance
• Employee Assistance Program
• Disability & Life  Insurance
• Flexible Spending Account
• Health & Vision Insurance
• Holiday Premium Pay
• Paid Time Off
• Referral Program

COVID-19 CONSIDERATIONS

To keep our staff safe, we've provided masks, gloves, hand sanitizer and a designated staff person to sanitize hard surfaces every hour. Our agency also offers free testing for its staff and family members.

Equal Employment Opportunity

Community Crisis Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary : $26