What are the responsibilities and job description for the Call Center Representative position at Community Dental Partners?
Scheduling Coordinator
3C Dental Group is seeking a self starting, people oriented person with excellent communication skills that can effectively perform the appointment scheduling responsibilities of the company. This is a great opportunity for an ambitious and driven individual looking to make their mark in the Dental industry!!!
Job Title: Scheduling Coordinator
Reports To: Scheduling Manager, Scheduling Lead
Training: Paid training for 1-2 weeks
Bonuses: Based on performance
Status: (Full Time)
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
- Sitting 100%.
- Moderate noise levels from surrounding team members
- Business office setting
- Constant patient and interoffice personnel interaction as this position is heavily dependent on excellent customer interaction.
- Exceptional hand dexterity and typing skills to work with standard software programs provided.
- Bilingual is preferred not requirement.
RESPONSIBILITIES
- Excellent computer skills and ability to use practice software systems
- Memorize and use scripts effectively over the phone.
- Manage the schedule according to the appointment scheduling guidelines and ensure all hours are scheduled efficiently and to the production goal.
- Schedule, change, and/or cancel appointments using the Open Dental Software
- Obtain essential information for the appointment to include insurance information
- Notate all calls in Open Dental Software appropriately
- Leave messages and relay information to offices and other departments accordingly
- Make confirmation calls and utilize Nexhealth as needed
- Contact all missed appointments patients to reschedule
- Generate scheduling lists to fill the schedule
- Knowledge of Medicaid guidelines and ability to verify eligibility via web portals
- Maintain regular attendance and adhere to assigned work schedule and office policies
- Maintain communication with offices and other Patient Services departments i.e. chat, email, and phone.
- Must be able to work both independently and cooperatively in team settings
- Other duties and tasks, as assigned
Job Type: Full Time
Salary: $12.75-$14.50/hr
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Houston, TX 77063: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 4 years (Required)
- Medical terminology: 1 year (Preferred)
- Computer skills: 4 years (Required)
Language:
- Spanish (Required)
Shift availability:
- Day Shift (Required)
Work Location: 9900 Westpark Dr, Suite 365, Houston TX, 77063 - MUST BE ABLE TO WORK ONSITE (Hybrid Role)
CDP is an Equal Opportunity Employer
Community Dental Partners is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Internal ID: CDP100
Salary : $13 - $15
