What are the responsibilities and job description for the Patient Care Coordinator position at Community Dental Partners?
Patient Care Coordinator
Reports to : Practice Manager
Key Partnerships : Clinical, billing, and operations
Department : Operations
Salary : $18-20 / hr (based on experience)
Classification : Non-Exempt
Status : Full Time
About this role : The Patient Care Coordinator is the first line of customer service for all patients and visitors entering our office. This individual is a team player and brings their best to our office to achieve the best outcomes for our patients. This role is primarily responsible for greeting patients, checking patients in, presenting treatment plans, scheduling and confirming future appointments, and handling incoming phone calls. The patient care coordinator will assist patients with questions and needs ensuring they receive the best service possible.
Job Responsibilities :
- Provide a warm and inviting tone when fronting questions from new and existing patients on the telephone
- Exhibit a welcoming appearance and attitude towards new and existing patients and guests in the lobby
- Accurate capture and entry of patient demographic and insurance information into an electronic patient health program
- Accurate verification of dental insurance benefits prior to treatment plan creation and presentation
- Creation and presentation of the treatment plan, with effective communication of all treatment options
- Resourcefulness while aiding patients in arranging finances to receive necessary treatment
- Responsible handling of financial receipts and cash in accordance with practice standards
- Consistent ability to ensure proper documentation is signed and input into the electronic health record
- Capability of maintaining rapport with multiple patients at once during times of high demand
- Capability of problem-solving with regard to accounting and clinical questions from patients
- Maintenance of lobby, front office, and other facility areas according to practice standards
- Effective communication with management and co-workers regarding improvements and suggestions
- Successful completion of internal training programs
Basic Qualifications :
Key Skills and Abilities, Characteristics of a good fit :
Schedule and Location :
Certification and Licensure :
Work Environment :
Physical Demands :
Location :
Same Day Dental - Southport
Monday-Sunday
CDP is an Equal Opportunity Employer
Community Dental Partners is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Internal ID : CDP100
Salary : $18 - $20
