Bilingual Service Coordinator

About the Community Economic Defense Project (CEDP) & CED Law

Our mission

We partner with low-income and working people to build economic and racial equity. We do this by confronting economic abuse and investing in community wealth. We use an ever-evolving set of legal, economic and advocacy tools to challenge and dismantle unjust systems, building quickly towards a world where all people have what they need to live and thrive.

Our Organization

The Community Economic Defense Project (CEDP) is a Colorado-based nonprofit. Launched in 2020 as the COVID-19 Eviction Defense Project, our organization was formed to keep our neighbors housed during the pandemic. Working with clients, we built a deeply integrated approach to eviction, foreclosure, and homelessness prevention that centers the legal and financial needs of housing-insecure families and uses a variety of tools to keep them housed.

Our team now serves more than 1,000 people per month, bringing together housing lawyers, economists, data analysts, policy-experts, organizers, and technologists to serve our clients. In the previous two years, we have distributed more than $200 million in aid and served more than 40,000 Coloradans. We have also contributed to the passage of major legislation to prevent eviction, stop economic abuse, and make credit and life-saving medication cheaper. CEDP’s model has been cited as a best practice by White House, HUD, the Urban Institute, and in the media.

Building on our work to stop evictions, CEDP has further expanded its integrated services model to include disaster response, predatory towing, debt collection, benefit access & navigation, long-term rental assistance, and homelessness response. Similar to CEDP’s work on rental housing, these efforts offer a continuum of care that includes navigation and advisory services, targeted payments, legal support, and the ability to participate in advocacy.

More about the Service Coordinator Role:

The Service Coordinator will play a vital role in guiding participants through CEDP service programs. The position ensures that clients receive holistic support, navigating them through the services available, including housing assistance, benefits enrollment, legal services, mental health support, financial literacy, and more! The Service Coordinator will act as the primary point of contact for clients, managing their cases from intake through service completion, ensuring they are connected to internal and external resources.

In this role you will:

• Conduct thorough client intake assessments to determine eligibility for services such as rental assistance (including Temporary Rental and Utility Assistance and Colorado Emergency Rental Assistance), foreclosure prevention, housing counseling, housing navigation, and eviction prevention.
• Support office coordinator in consistent interdepartmental communications surrounding program changes and updates to ensure that accurate information about internal services is relayed to clients.
• Support office coordinator and other in-office team members in creating and maintaining a supportive and hopeful environment for clients.
• Enter client data into databases including the Homeless Management Information System (HMIS) and ensure data is current and accurate.
• Develop individualized service plans guided by client-identified strengths, needs, and goals.
• Guide clients through the service process, ensuring they understand and engage in available services such as housing support, legal representation, financial counseling, mental health services, and public benefits enrollment & appeals.
• Make referrals to internal CEDP services, including in-person and virtual application assistance, housing counseling, eviction prevention, benefit enrollment, and digital equity access programs.
• Provide ongoing communication with clients, ensuring follow-ups on service delivery and making adjustments to the service plan as needed.
• Contribute to the establishment and growth of collaborative community partnerships, ensuring that, when external referrals are appropriate, we are facilitating warm hand-offs with high quality service providers.
• Maintain accurate case files and documentation in HMIS, ensuring that all client interactions, service referrals, and outcomes are properly recorded.
• Track client progress through their service plan and monitor outcomes such as housing stability, financial improvement, and benefit acquisition.
• Collect client satisfaction feedback (CSAT) upon completion of services and complete exit documentation within HMIS.

Position Requirements:

• Previous experience in case management, housing navigation, or working with vulnerable populations is preferred.
• Strong knowledge of housing assistance programs, public benefits, and legal services related to eviction prevention.
• Bilingual (English & Spanish) highly preferred
• Person-centered approach to all client interactions
• Excellent communication and organizational skills, with the ability to handle multiple cases simultaneously.
• Prior training (or willingness to complete training within 6 months of hire) in person-centered practices including trauma-informed care, motivational interviewing, and verbal de-escalation.
• Individuals with lived experience with navigating and receiving community or housing supports, systems involvement, and/or mental health/substance use recovery are highly encouraged to apply.
• Proficiency in data management systems (e.g., HMIS) and ability to maintain detailed, accurate client records.
• Strong problem-solving skills, particularly in crisis situations involving housing instability.
• Ability to collaborate with internal teams and external service providers to deliver comprehensive support to clients.
• Work in-person 2-3 days a week at CEDP’s offices or community sites.

Additional Details:

• Candidates must reside in Colorado, ideally within the greater Denver Metro area. The position includes competitive pay, flexible time off, benefits package (including medical, dental, vision), and 401k.
• A competitive salary of $60,000
• Employees who utilize two languages or more at work are eligible for a $2,000 salary differential per year added to the salary grade listed above. Language assessment will be conducted by the organization as a requirement to receive the differential
• Hybrid employees receive a salary differential of $1,000 per year added to the salary grade
• All employees receive a technology stipend of $720 per year
• Applications will be reviewed on a rolling basis but must be received by February 14, 2025
• The estimated time to complete the recruitment process will be by February 28, 2025
• As in-person work is sometimes required, all employees at CEDP are expected to maintain current vaccination status in keeping with CDC recommendations.
• CEDP is an equal opportunity employer, committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.