Foreclosure Prevention Team Lead

About the Community Economic Defense Project (CEDP) & CED Law 

Our Mission

We partner with low-income and working people to build economic and racial equity. We do this by confronting economic abuse and investing in community wealth. We use an ever-evolving set of legal, economic and advocacy tools to challenge and dismantle unjust systems, building quickly towards a world where all people have what they need to live and thrive. 

Our Organization

The Community Economic Defense Project (CEDP) is a Colorado-based nonprofit. Launched in 2020 as the COVID-19 Eviction Defense Project, our organization was formed to keep our neighbors housed during the pandemic. Working with clients, we built a deeply integrative approach to eviction, foreclosure, and homelessness prevention that centers the legal and financial needs of housing-insecure families and uses a variety of tools to keep them housed. 

Our team now serves more than 1,000 people per month, bringing together housing lawyers, economists, data analysts, policy-experts, organizers, and technologists to serve our clients. We have served more than 50,000 low-income Coloradans across 45 counties, distributing over $200 million in emergency assistance. We have also contributed to the passage of major legislation to prevent eviction, stop economic abuse, and make credit and life-saving medication cheaper.  CEDP’s model has been cited as a best practice by White House, HUD, the Urban Institute, and in the media.

Building on our work to stop evictions, CEDP has further expanded its integrated services model to include disaster response, predatory towing, debt collection, benefit access & navigation, long-term rental assistance, and homelessness response. Similar to CEDP’s work on rental housing, these efforts offer a continuum of care that includes navigation and advisory services, targeted payments, legal support, and the ability to participate in advocacy. 

More about the Role:

We are seeking a candidate who is passionate about serving homeowners in Colorado through foreclosure prevention.   The Foreclosure Prevention Team Lead provides support to homeowners through mortgage assistance application review, provides housing counseling services, and supports team members through onboarding and ongoing training on program guidelines.  This role includes leadership opportunities such as facilitating team meetings and department collaborations,  one on one mentorship to team members to assist them with their case processing, and creating and leading training on program materials.  Top candidates thrive in a fast paced environment, have experience in the mortgage industry and housing counseling, and have a collaborative approach to team and program development. 

In this role you will:

• Manage an average caseload of 25-30 clients requesting assistance from mortgage assistance programs
• Review 10-20 new client applications a week
• Provide housing counseling to up to 5 clients, depending on caseload of mortgage assistance clients
• Mentor new hires and assist the Senior Manager of Foreclosure Prevention with onboarding
• Facilitate team meetings and department collaborations to provide support for case processing questions
• Monitor team channels to troubleshoot case questions
• Assist the Senior Manager of Foreclosure Prevention with program related tasks as needed which may include assigning cases to team members and inputting program data for record keeping
• Provide at least 1 training to the team per quarter on program content to support ongoing learning and development
• Update our internal knowledge management platform, Guru, with program material
• Participate and lead discussions related to diversity, equity, and inclusivity
• Provide assistance to clients in our Denver, Colorado Springs, or Commerce City locations weekly and help with additional office coverage as needed

Position Requirements:

• 2 years of experience in advocacy, customer service, social services, or law related environment
• Certified HUD-Approved Housing Counselor preferred 
• Ability to apply prior experience to improve processes and collaboration in a startup environment that requires rapid adaptation to change with minimal supervision 
• Analytical thinker with detail orientation, self-starter with ability to solve problems 
• Demonstrated proficiency working with Hubspot or similar tracking and organizing technologies 
• Fantastic organizational skills and ability to self-manage and prioritize a complex workload with rapidly changing demands. 
• Ability to work under pressure and meet deadlines and manage high-volume caseload to achieve required case-completion goals 
• Ability to work independently and as part of a team 
• Proficiency in Google Suites with a demonstrated ability to navigate various applications within different platforms 
• This is a hybrid position that requires attendance in either our Denver or Colorado Springs offices

Additional Details: 

• Candidates must reside in Colorado, ideally within the greater Denver Metro area. The position includes competitive pay, flexible time off, benefits package (including medical, dental, vision), and 401k. 
• A competitive $67,500 base pay with housing counseling certification, $62,500 without housing counseling certification,  plus a $1,000 per year hybrid employee salary adjustment
• Employees who utilize two languages or more at work are eligible for a $2,000 salary differential per year added to the salary grade listed above.  Language assessment will be conducted by the organization as a requirement to receive the differential
• All employees receive a technology stipend of $720 per year
• Applications will be reviewed on a rolling basis but must be received by 4/7/2025
• The estimated time to complete the recruitment process will be by 4/15/2025
• As in-person work is sometimes required, all employees at CEDP & CED Law are expected to maintain current vaccination status in keeping with CDC recommendations.
• CEDP is an equal opportunity employer, committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.

Salary : $720 - $67,500