Service Coordination Supervisor

About the Community Economic Defense Project (CEDP) & CED Law

Our Mission

We partner with low-income and working people to build economic and racial equity. We do this by confronting economic abuse and investing in community wealth. We use an ever-evolving set of legal, economic and advocacy tools to challenge and dismantle unjust systems, building quickly towards a world where all people have what they need to live and thrive.

Our Organization

The Community Economic Defense Project (CEDP) is a Colorado-based nonprofit. Launched in 2020 as the COVID-19 Eviction Defense Project, our organization was formed to keep our neighbors housed during the pandemic. Working with clients, we built a “one-stop-shop” approach to eviction, foreclosure, and homelessness prevention that centers the legal and financial needs of housing-insecure families and uses a variety of tools to keep them housed.

Our team now serves more than 1,000 people per month, bringing together housing lawyers, economists, data analysts, policy-experts, organizers, and technologists to serve our clients. In the previous two years, we have distributed more than $100 million in aid and served more than 40,000 Coloradans. We have also contributed to the passage of major legislation to prevent eviction, stop economic abuse, and make credit and life-saving medication cheaper. CEDP’s model has been cited as a best practice by White House, HUD, the Urban Institute, and in the media.

Building on our work to stop evictions, CEDP has further expanded its integrated services model to include disaster response, predatory towing, debt collection, benefit access & navigation, long-term rental assistance, and homelessness response. Similar to CEDP’s work on rental housing, these efforts offer a continuum of care that includes navigation and advisory services, targeted payments, legal support, and the ability to participate in advocacy.

More about the Role:

The Community Economic Defense Project (CEDP) is in search of a qualified Service Coordination Supervisor. This role will support our Service Coordination Team, members of which support clients in our Denver office, assess client needs, review applications for assistance for eligibility, and coordinate with internal and external parties. The ideal candidate will have experience in processing applications for assistance, including reviewing for eligibility and managing changing program rules, coupled with proficiency in technology like Google Sheets, Hubspot, Salesforce, or similar CRMs. In addition to technical expertise, we prioritize servant leadership qualities, daily engagement with team members, and effective collaboration with upper management. Candidates must thrive under pressure, meet tight deadlines, exercise sound judgment, and possess strong communication skills to adapt and enhance processes in a dynamic environment. Top candidates will showcase exceptional time management, organizational skills, self-motivation, and autonomy.

In This Role You Will:

• Supervise the Service Coordination Team, supporting the team where necessary
• Oversee the scaling of our Service Coordination function, which handles intra-CEDP program referrals and overall support through a client’s experience of CEDP programs
• Provide referral review and intake support as needed
• Understand key success measures for your team, including but not limited to case eligibility review goals, and track against daily and weekly progress goals
• Ensure the team’s timely and accurate entry in multiple systems, including HMIS
• Quickly identify action steps to improve the team's performance as needed
• Actively encourage feedback from team members and create safe space for ideas
• Build and maintain team morale by focusing on individual relationships and supporting the team
• Participate in CEDP’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies

Requirements:

• Minimum 2 years of experience managing teams providing frontline client support in a social services setting.
• Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands.
• A creative, self-driven attitude and proven ability to build something new from scratch.
• Ability to work collaboratively with people of diverse personal and professional backgrounds.
• A process-oriented mindset with an openness and adaptability to new environments.
• Ability to thrive in a fast-paced environment with shifting priorities and ability to navigate change.
• Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies.
• Excellent interpersonal communication and organizational skills
• Excellent attention to detail required
• A strong desire to work in a collaborative environment centered on social justice and equity.
• Strong written and verbal communication skills with strong proficiency in Microsoft Office, and Google Suite.

Benefits & Compensation

• Candidates must reside in Colorado, ideally within the greater Denver Metro area. The position includes competitive pay, flexible time off, benefits package (including medical, dental, vision), and 401k.
• A competitive salary of $73,000
• Employees who utilize two languages or more at work are eligible for a $2,000 salary differential per year added to the salary grade listed above. Language assessment will be conducted by the organization as a requirement to receive the differential
• Hybrid employees receive a salary differential of $1,000 per year added to the salary grade
• All employees receive a technology stipend of $720 per year
• Applications will be reviewed on a rolling basis but must be received by April 18, 2025
• The estimated time to complete the recruitment process will be by April 30, 2025
• As in-person work is sometimes required, all employees at CEDP are expected to maintain current vaccination status in keeping with CDC recommendations.
• CEDP is an equal opportunity employer, committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.