Temporary Bilingual Housing Advocate

About the Community Economic Defense Project (CEDP) & CED Law 

Our Mission

We partner with low-income and working people to build economic and racial equity. We do this by confronting economic abuse and investing in community wealth. We use an ever-evolving set of legal, economic and advocacy tools to challenge and dismantle unjust systems, building quickly towards a world where all people have what they need to live and thrive. 

Our Organization

The Community Economic Defense Project (CEDP) is a Colorado-based nonprofit. Launched in 2020 as the COVID-19 Eviction Defense Project, our organization was formed to keep our neighbors housed during the pandemic. Working with clients, we built a deeply integrative approach to eviction, foreclosure, and homelessness prevention that centers the legal and financial needs of housing-insecure families and uses a variety of tools to keep them housed. 

Our team now serves more than 1,000 people per month, bringing together housing lawyers, economists, data analysts, policy-experts, organizers, and technologists to serve our clients. We have served more than 50,000 low-income Coloradans across 45 counties, distributing over $200 million in emergency assistance. We have also contributed to the passage of major legislation to prevent eviction, stop economic abuse, and make credit and life-saving medication cheaper.  CEDP’s model has been cited as a best practice by White House, HUD, the Urban Institute, and in the media.

Building on our work to stop evictions, CEDP has further expanded its integrated services model to include disaster response, predatory towing, debt collection, benefit access & navigation, long-term rental assistance, and homelessness response. Similar to CEDP’s work on rental housing, these efforts offer a continuum of care that includes navigation and advisory services, targeted payments, legal support, and the ability to participate in advocacy.

More about the Temporary Bilingual Housing Advocate role: 

We are seeking a Bilingual Housing Advocate to add to our Foreclosure Prevention Team. A successful candidate will have experience with processes including customer service, compliance, payment processing, case management, screening a high volume of applications and more. Top candidates will be familiar with basic housing and mortgage principles, understand payment processing and CRM management in social services, have exceptional time management and organizing skills and be self-motivated and managed. To further ensure success, candidates are expected to work comfortably under pressure with tight deadlines in a fast-paced environment. Spanish language skills are required.

In This Role You Will: 

• Conduct client application intakes through multiple channels, including in-person meetings, phone calls, and online submissions, while managing a caseload of 40-45 clients per month.
• Review Mortgage Assistance and Property Tax Rebate applications to ensure compliance with established guidelines.
• Serve as a liaison between CEDP clients and mortgage providers or third-party vendors, advocating on their behalf.
• Provide in-person client support at the Denver office or designated partnership sites.
• Track deadlines, manage calendars, and occasionally assist with cases from team members and external partners.
• Monitor key performance metrics and submit daily and weekly progress reports.
• Collect, review, and log required documentation to facilitate accurate and timely case processing.
• Develop and maintain organized reference tools to streamline workflows for teammates and cross-functional teams.
• Contribute to fostering culturally responsive services by actively engaging in Diversity, Equity, and Inclusion (DEI) discussions and initiatives.
• Support CEDP’s continuous improvement efforts by remaining open and adaptable to new processes, systems, and technologies

Requirements: 

• Minimum of one to three years in advocacy, customer service, social services, or a legal-related environment, with the ability to apply prior experience to improve processes in a dynamic, fast-paced setting.
• Strong analytical skills with keen attention to detail, a self-starter mindset, and the ability to solve problems independently in a startup environment that demands rapid adaptation with minimal supervision.
•  Demonstrated experience working with Customer Relationship Management (CRM) databases or similar tracking and organizing technologies, along with proficiency in Google Suite and navigating various digital platforms.
• Exceptional ability to self-manage and prioritize a complex workload while handling high-volume caseloads, meeting deadlines, and maintaining flexibility amid shifting demands.
• Proven experience in direct service roles, with a deep commitment to advocating for homeowners’ and tenants' rights across diverse communities, and a passion for social impact and justice.
• Strong interpersonal skills with the ability to work both independently and collaboratively within a diverse team, fostering proactive engagement with clients, colleagues, and external partners.
  
• Ability to thrive in an ambiguous, fast-paced, all-hands-on-deck environment, effectively navigating a hybrid work model in either our Denver or Colorado Springs office.
• A home office setup with a private, quiet space for confidential calls and video conferences, along with reliable high-speed internet, is required.
• Bilingual proficiency in English and Spanish is essential for the responsibilities of this role.

Additional Details: 

• Candidates must reside in Colorado, ideally within the Denver area. The position includes competitive pay, flexible time off, benefits package (including medical, dental, vision), and 401k. 
• A competitive salary of $60,000 annually. All employees receive a technology stipend of $720 per year.  Hybrid employees receive a salary differential of $1,000 per year. 
•  Employees who utilize two languages or more at work are eligible for a $2,000 per year differential, added to the salary grade listed above. Language assessment will be conducted by the organization as a requirement to receive the differential. 
• This role is expected to end December 31, 2025. 
• Applications will be reviewed on a rolling basis but must be received by April 7, 2025 
• The estimated time to complete the recruitment process will be by May 1, 2025
• As in-person work is sometimes required, all employees at CEDP & CED Law are expected to maintain current vaccination status in keeping with CDC recommendations. 
• CEDP is an equal opportunity employer, committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.

Salary : $720 - $60,000