Temporary Tenant Advocate

About the Community Economic Defense Project (CEDP) & CED Law 

Our mission

We partner with low-income and working people to build economic and racial equity. We do this by confronting economic abuse and investing in community wealth. We use an ever-evolving set of legal, economic and advocacy tools to challenge and dismantle unjust systems, building quickly towards a world where all people have what they need to live and thrive. 

Our Organization

Working with clients, we built a deeply integrated approach to eviction, foreclosure, and homelessness prevention that centers the legal and financial needs of housing-insecure families and uses a variety of tools to keep them housed. 

Our team now serves more than 1,000 people per month, bringing together housing lawyers, economists, data analysts, policy-experts, organizers, and technologists to serve our clients. We have served more than 50,000 low-income Coloradans across 45 counties, distributing over $200 million in emergency assistance. We have also contributed to the passage of major legislation to prevent eviction, stop economic abuse, and make credit and life-saving medication cheaper.  CEDP’s model has been cited as a best practice by White House, HUD, the Urban Institute, and in the media.

Building on our work to stop evictions, CEDP has further expanded its integrated services model to include disaster response, predatory towing, debt collection, benefit access & navigation, long-term rental assistance, and homelessness response. Similar to CEDP’s work on rental housing, these efforts offer a continuum of care that includes navigation and advisory services, targeted payments, legal support, and the ability to participate in advocacy. 

More about the Tenant Advocate Role:
The Eviction Diversion Tenant Advocate will play a vital role in supporting individuals and families facing housing instability by providing financial assistance for rental payments and facilitating access to community resources. This is a hybrid role that will require in-person work 2-3 days per week. The organization may evolve its requirements based on client needs.

In this Tenant Advocate role you will:

• Work one-on-one with clients to assist and facilitate the complete submission of an online rental assistance application. Tenant Advocate/Case managers will be the ongoing point of contact for the applicant until the application is complete.
• Conduct intake at CEDP’s Colorado Springs Office which requires in-person work two/three days per week
• Coordinate with landlords to ensure that the landlord is also submitting the necessary paperwork to complete the application process.
• Serve as the point of contact for DOH and/or local non-profit partner agency processors for the applicants they are assisting.
• Assist and work with applicants identified through outreach, as well as applicants referred by DOH and/or by its contractors regardless of which county the Applicant resides, as directed.
• Serve as the liaison for housing stability services referrals based on the Application Prioritization.
• Provide other targeted case management services related to housing stability, such as securing stable housing and/or eviction diversion services, referred by DOH and/or by its contractors, as directed.
• Communicate with all parties in a timely, respectful and professional manner
• Track deadlines and manage calendars for your caseload, occasionally assist with cases from other team members and external partners
• Gather/collect, review and log required documents and information to support the accurate and timely processing of cases
• Create and organize information, and generate reference tools for easy use by teammates and members of adjacent teams
• Understand key success measures for your role
• Maintain and update databases and tracking systems accurately and as designated
• Respond to all case-related queries
• Ensure efficient, accurate and effective administrative information and assistance
• Participate in CEDP’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies
• Work directly in person with clients for Rental Assistance intake, this can include working legal clinics at various courthouses throughout Colorado or at CEDP Offices.
  

Position Requirements: 

• Passion for direct service, working with tenants, low-income folks, and working people, from diverse backgrounds and experience
• Bilingual in English and Spanish preferred, but not required 
• Deep commitment to equity, racial, social, and economic justice
• Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies
• Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands
• Ability to work under pressure and meet deadlines
• Ability to work independently and as part of a team
• Ability to create processes and procedures from nothing and adapt and iterate to drive improvement
• Brilliant written and verbal communication skills
• Proficient in Microsoft Office, and the Google Suite. Proficiency with Salesforce, Hubspot or similar CRM desired.
  

Additional Details: 

• Candidates must reside in Colorado, ideally within the greater Colorado Springs Metro area. The position includes competitive pay, flexible time off, a benefits package (including medical, dental, vision), and 401k.
• This a temporary full time position through July 31, 2025
• A competitive salary of $60,00, plus $1,000 hybrid pay differential 
• Employees who utilize two languages or more at work are eligible for a $2,000 salary differential per year added to the salary grade listed above.  Language assessment will be conducted by the organization as a requirement to receive the differential
  
• All employees receive a technology stipend of $720 per year
• Applications will be reviewed on a rolling basis but must be received by March 14th, 2025 
• The estimated time to complete the recruitment process will be by March 21st, 2025 
• As in-person work is sometimes required, all employees at CEDP & CED Law are expected to maintain current vaccination status in keeping with CDC recommendations.
• CEDP is an equal opportunity employer, committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.

Salary : $720 - $60,000