Community Ed Operations Specialist - Customer Success

Parkway-Rockwood Community Ed is a partnership between the Parkway and Rockwood School Districts that provides high-quality programs and services to enhance the quality of life for residents. At Community Ed, we constantly strive to make programs more enriching, accessible and engaging so our patrons have the best experience possible while learning and having fun. 

We are currently looking for a full-time Operations Specialist of Customer Success to join our operations team and help support the Community Ed department.  The Community Ed office is located on the campus of Ellisville Elementary in Ellisville, MO.  Ability to handle multiple tasks in a fast-paced environment while providing excellent customer service to internal and external audiences is required.  A high school diploma or GED is required.  Minimum three years experience providing support to an organization preferred.  See attached job description for more information. 

Starting salary: Based on experience starting at $17.15/hour plus benefits and retirement.

Building/district: Community Ed

Work Hours: Full-time, Monday-Friday, 8 a.m.-4:30 p.m.

POSITION SUMMARY:
Provide support to the Community Ed department by performing assignments within a fast-paced business office setting.
Responsibilities can include serving as the main point of contact for customers, processing registrations, providing
logistical and operational support to department staff, attending programs and activities as needed, and other duties as
assigned.

ESSENTIAL FUNCTIONS:
1. Main point of contact for patrons through phone, email, live chat and text, and in-person communication.
2. Main point of contact for patrons and staff with registration related questions (i.e. registration, refunds, cancellations,
contracts, etc.)
3. Build programs and activities in online registration system
4. Produce program reports, rosters, etc. as needed
5. Enter facility scheduling requests for programs/activities
6. Process and maintain Golden Key Card/Gold Card program information and membership
7. Maintain background check database and process as needed
8. Collect and review Purchasing Card log information
9. Mileage expense reconciliation
10. Maintain custodial overtime spreadsheet
11. Process facility usage payments
12. Process fee assistance requests and apply as necessary to account and/or contracts
13. Payment collections as needed
14. Develop and maintain payment plans for customers in order to avoid collections
15. Post fees/credits to patron accounts when necessary
16. Post cash receipts
17. Prepare deposits
18. Assist with scheduling and preparation of department meetings and attend meetings as needed
19. Assist with preparation of department events and attend events as needed (i.e. Summer Expo, District Events,
Coaches meetings, etc.)
20. Assist with maintaining program calendars as needed
21. Run copies when needed
22. Sort and deliver mail to staff
23. Maintain and order office supplies as needed
24. Provide support to facility usage office as determined by Director of Community Ed
25. Other duties as assigned

ESSENTIAL SKILLS AND ABILITIES:

• Possess effective written and verbal communication skills and strong organizational skills.
• Must work well as part of a team and individually.
• Ability to establish and execute priorities with minimum direction or instruction.
• Maintain composure during peak times of customer requests
• Ability to access all locations in the Parkway and Rockwood School Districts.
• Ability to bend, twist, lift and manipulate equipment, supplies and mail.

BASIC REQUIREMENTS:
1. Minimum high school diploma or GED required.
2. Minimum three years’ experience providing support to an organization preferred.
3. Excellent communication skills and proven success providing quality customer service.
4. Proven skill in handling multiple tasks and prioritizing assignments with attention to detail and deadlines.
5. Proficient in MS Office software applications.

EQUIPMENT USED:
General office equipment.

WORK ENVIRONMENT:

• Within assigned building(s)
• Inside and outside of school buildings, including in inclement weather
• Locations throughout the Parkway and Rockwood School District.
• Ability to work in a variety of locations, travel throughout the Districts, work non-traditional hours which may include evenings and weekends.
• While performing duties of this job, the employee is regularly required to sit, talk, hear, walk, stand and reach.

Salary : $17