Director of Student and Family Services

Position Reports To: Chief Strategy Officer

Direct Reports: Student Advocacy Leads, Family Services Manager, Librarian

POSITION SUMMARY

The Director of Student and Family Pipeline Services is a pivotal leadership role responsible for developing, implementing, and overseeing a comprehensive cradle-to-career pipeline to support students and families from early childhood through high school. Reporting to the Vice-President of Strategy, this role will lead the Student and Family Services teams, ensuring that initiatives are student-centered, data-driven, and aligned with the mission and strategic objectives of the Community Education Building (CEB).

PERSONAL TRAITS AND STRENGTHS

• Mission-Driven: Demonstrated commitment to educational equity, social justice, and systemic change.
• Collaborative: Skilled at building and maintaining relationships, with a focus on shared goals and mutual benefit.
• Visionary: Capable of setting ambitious, actionable goals and inspiring others to achieve them.
• Innovative: A problem-solver who brings creativity and adaptability to challenges.

KEY ROLES AND RESPONSIBILITIES

Program Development

• Develop and implement high-impact strategies to establish a cradle-to-career pipeline, ensuring success at every stage for our target communities. Currently focusing on early childhood through high school, with expanding opportunities for post-secondary education and career readiness.
• Lead and facilitate teams, collaborating closely with partner schools and organizations to build comprehensive support systems and resources that empower learners from infancy through career readiness.
• Manage and cultivate relationships with existing organizations—both internal CEB Resident partners and external providers—to strengthen a network of student and family service partners, collaborators, and service providers.
• Design, implement, and scale evidence- and data-driven programs that support student advancement, mental and physical health, social-emotional learning, and college and career readiness, ensuring effective service delivery across each developmental stage.
• Conduct annual assessments of student, family, and community needs to identify service gaps and opportunities, ensuring alignment with local preferences, trends, and cultural contexts.
• Oversee the development and integration of data collection, program evaluation, and continuous improvement processes to ensure programs meet evolving community needs and support CEB’s long-term goals.
• Supervise the Student and Family Services teams, ensuring all initiatives, resources, and activities are aligned with CEB’s mission, strategic priorities, and are coordinated, student-centered, data-informed, and supportive of pipeline development.
• Collaborate with the Development team to identify funding opportunities, create compelling program proposals, and secure resources for sustainable and efficient program implementation.
• Lead continuous improvement of all interventions, developing new strategies and programs to meet long-term health and education goals.
• Coordinate and evaluate partnerships for health, education, and social services that support students and families, fostering strong, impactful relationships.
• Set and monitor progress toward both short- and long-term outcomes that align with CEB’s mission and strategy, championing equitable access to resources and advocating for policies that eliminate barriers for underserved students and families.

Leadership & Team Development

• Mentor and empower a high performing team, fostering a culture of innovation, collaboration, and accountability.
• Champion the organization’s values and maintain a commitment to equity, diversity, and inclusion across all strategic initiatives.

EDUCATION, EXPERIENCE, AND QUALIFICATIONS

• Advanced degree in business, marketing, entrepreneurship, or related discipline.
• 5 years of experience in a leadership role ideally within the non-profit, education, or social services sectors.
• Commitment to Diversity, Equity, and Inclusion.
• Proven client relations and servant leadership orientation.
• Proven experience in program development and evaluation.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

THE COMMUNITY EDUCATION BUILDING

The CEB is home to a dynamic collective of education and community-based organizations, thoughtfully and intentionally brought together to meet the needs of the students and families that walk through our doors. These organizations access shared amenities, like food service, event spaces, a library, and more. Additionally, we support strategic collaborations between organizations to help them reach their goals. Our work extends far beyond our buildings. In joining the CEB, our partner’s students become our students. Their families become our families. We serve as their advocates, identify their needs and provide wrap-around services - from housing assistance to mental health care. Through our strategic collaborations infants through graduate students have access to a host of supports and resources, ensuring they have everything they need to excel in school and life.

DELIVERABLES

• Co-develop a comprehensive, phased strategy pipeline document, detailing each stage of student support from early childhood to career readiness, including gaps in services and needs.
• Working with CSO, draft an initial roadmap for expanding pipeline services, including specific goals, timelines, and measurable milestones, focusing on stages where current resources are limited (infancy through kindergarten).
• Create and execute an engagement plan with partner schools to increase program alignment, buy-in, and collaborative involvement.
• Create a plan for integration of additional partner schools (Eastside, Early College, YMCA) to bring them into the CEB network, outlining the benefits of a collaborative approach to student and family services.
• Develop a student and family services integration plan that includes roles, processes, and coordinated support across internal and external partners.
• Establish a collaborative framework for joint planning sessions with CEB Resident partners and external providers to align services and prevent duplication, focusing on the most critical service gaps.
• Co-design and implement a comprehensive data integration framework that places the student at the center of all family and support service data.
• Working with development team and CSO, develop a sustainability plan for program expansion, focusing on potential grants, partnerships, and resource optimization to ensure long-term success.
• Continuous Improvement and Intervention Strategy
• Establish a consistent quarterly review process for all interventions, involving data analysis, stakeholder feedback, and student outcomes to drive ongoing improvements.
• Introduce new program strategies based on review findings, particularly in health, education, and family support, aligned with CEB’s long-term health and education goals.
• Establish and monitor KPIs aligned with both short- and long-term outcomes, ensuring each program and partnership contributes to CEB’s mission.
• Deliver an annual outcomes report summarizing progress toward pipeline development, including achievements in equity and access to resources for underserved students and families.
• Implement a professional development plan focused on skills in partnership development, program evaluation, and cross-sector collaboration for all team members

EQUAL EMPLOYMENT OPPORTUNITY

The CEB is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex, national origin, disability, age, genetic information, or any other status protected under applicable federal, state or local law. Our policy reflects and affirms the CEB’s commitment to the principles of fair employment and the elimination of all discriminatory practices.