What are the responsibilities and job description for the Call In Teller position at Community Financial System, Inc.?
At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 230 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
A Call-In Bank Teller will have the convenience of a flexible schedule to support multiple Bank Branches. As a Call-In Bank Teller, you will provide coverage to the team by conducting financial transactions while actively listening for customer needs and referring customers to appropriate products.
- Provide quality customer service and a positive banking experience by handling financial transactions (i.e. cashing checks, handling deposits/withdrawals, etc.) with accuracy and professionalism.
- Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly.
- Prepare individual daily settlements of teller cash and proof operations.
- Research customer accounts, send out prospecting letters and follow up with customers by telephone.
- Accept loan, utility and other payments.
- Issue money orders, cashier's and travelers checks, correspondent bank drafts, etc.
- Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.
- Perform other related duties as assigned or directed.
Qualifications
- Reliable transportation
- High School Diploma or GED
- Good communication skills
- Attention to detail
- Basic math skills and computer skills
- Ability to understand direction and adhere to established policies and procedures
- Prior cash handling or customer service is preferred but not required
Community Bank System, Inc. is an Affirmative Action, Equal Opportunity Employer who fully embraces diversity - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
