What are the responsibilities and job description for the Digital Banking Support Representative position at Community First Bank of Indiana?
At Community First Bank of Indiana (CFB) we set our intentions to serve and give our best to others each day. Our mission? We partner with you to build a better future. Ready to get started?
As part of our team, you’ll be empowered through the bank’s investment in employee education to continuously grow as a professional. We invite you to join our team of trusted, local bankers that leave our communities saying, “We’ve never been treated like that by a bank.” CFB is proud to have been named a Best Place to Work in Indiana for 8 consecutive years by the Indiana Chamber of Commerce. And, we’re always looking for the best and brightest to join our team!
Benefits:
- Health, Dental, Vision Insurance
- Bank Paid Life Insurance
- Paid Short-Term & Long-Term Disability
- Generous Matching 401(k) Retirement Plan
- 3 weeks of Paid Time Off (immediate accrual)
- Purchased PTO
- Access to Earned Wages
- Wellness Program
- Competitive Salary
- Tuition Reimbursement
- Paid Holidays and 3 Float days
- Maternity/Paternity paid leave
- Annual bonus eligibility
- Community Service Projects
Objective: The Digital Banking Support Representative will be responsible for the day-to-day servicing of customer accounts and for all customer calls/questions regarding all digital banking needs.
Classification: This position is a Full-Time Non-Exempt position who reports directly to the Electronic Services Supervisor.
Location: Kokomo- Main Branch Downtown
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assist Business Banking Customers with multiple aspects of online banking and associated services, which include, but are not limited to Remote Capture, Mobile Deposits, and Treasury Management services.
- Answering and assisting with Call Center customer calls and issue resolution.
- Perform daily review of reports associated with digital banking and debit cards.
- Perform/Assist with audits pertaining to digital banking.
- Serve as a backup for additional operations sub departments.
- Serve as a backup for scanning and indexing documents as needed.
- Provide customer assistance with troubleshooting all services related to digital banking.
- Setting up and assisting with services offered by Treasury Management team. Be a point of contact for the team and customers.
- Miscellaneous tasks/projects assigned by Electronic Services Supervisor or Operations Manager.
Education & Experience:
- Banking Experience and/or Digital Banking Experience
- High School Diploma/GED Required
- Technical capacity and ability to adapt to multiple digital banking systems
- Ability to work well with others and make recommendations for changes
- Effective customer service and problem-solving skills
- Ability to multi-task and meet short deadlines
- Ability to understand and work within policy and regulatory guidelines
- Privacy is a vital part of this position
- Proficiency in Microsoft office Suite (Specifically - Excel, One Note, Word)
CFB provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
