What are the responsibilities and job description for the Fraud Manager position at Community First Bank of Indiana?
At Community First Bank of Indiana (CFB) we set our intentions to serve and give our best to others each day. Our mission? We partner with you to build a better future. Ready to get started?
As part of our team, you’ll be empowered through the bank’s investment in employee education to continuously grow as a professional. We invite you to join our team of trusted, local bankers that leave our communities saying, “We’ve never been treated like that by a bank.” CFB is proud to have been named a Best Place to Work in Indiana for 8 consecutive years by the Indiana Chamber of Commerce. And, we’re always looking for the best and brightest to join our team!
Benefits:
- Health, Dental, Vision Insurance
- Bank Paid Life Insurance
- Paid Short-Term & Long-Term Disability
- Generous Matching 401(k) Retirement Plan
- 4 weeks of Paid Time Off (immediate accrual)
- Purchased Paid Time Off
- Access to Earned Wages
- Wellness Program
- Competitive Salary
- Tuition Reimbursement
- Paid Holidays and 3 Float days
- Maternity/Paternity paid leave
- Annual bonus eligibility
- Community Service Projects
Fraud Manager
Objective: The Fraud Manager will be responsible for overseeing all types of fraud through all channels. They will help put systems in place to centralize fraud related issues to better track, reduce, and mitigate fraud of all types.
Classification: This position is a full-time exempt position and reports directly to the Chief Operation Officer.
Location: Main Branch in downtown Kokomo, IN
Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Primary responsibility is to develop and implement strategies to detect, prevent, and investigate fraudulent activities within the bank's operations.
- You will be responsible for monitoring transactions and accounts for suspicious activities, analyzing data to identify patterns and trends indicative of fraud, and collaborating with various teams to mitigate risks.
- Your role involves staying updated with the latest fraud trends and technologies to enhance the bank's fraud prevention measures.
- Lead a team of fraud analysts, providing guidance, training, and support to ensure their effective performance.
- Your goal is to safeguard the bank's assets, maintain customer trust, and comply with relevant laws and regulations related to fraud prevention and reporting.
- Strong communication and analytical skills are essential to collaborate with internal stakeholders and law enforcement agencies when necessary.
- Oversee debit card disputes
- Coordinate Card Sentry reports and processes with appropriate staff and make necessary adjustments
- Develop, track and report fraud losses, recoveries, and prevention to Management
- Fraud Anomaly as needed
- Review any other reports necessary to determine compliance with regulations.
- Respond to and action garnishments, levies, subpoenas, and other legal demands.
- Assist Compliance Department when necessary.
- Any other duties assigned
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change to as needed and without advance notice.
Education/Qualifications:
- High School diploma preferred Associate degree
- 3-5 years of experience in banking, fraud and BSA Compliance preferred
- Proficiency in dealing with customer issues in both a routine and complex environment
- Ability to work well with others and make recommendations for changes
- Effective customer service
- Ability to multi-task and meet short deadlines
- Ability to understand and work within policy and regulatory guidelines
- Must have the ability to use independent judgement and discretion in various
situations while maintaining a high degree of confidentiality. - Must possess excellent oral and written communication skills, problem solving
skills, organizational skills and the ability to work independently
CFB provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
