What are the responsibilities and job description for the Collections Support Manager - Asset Recovery position at COMMUNITY FIRST CREDIT UNION OF FLORIDA?
Major Duties and Responsibilities:
1. Legal Coordination & Compliance Management – 50%
- Processing new bankruptcy notifications, completing proofs of claim, and reaffirmation agreements.
- Documenting and following up with attorneys and courts to ensure timely posting of payments on all Chapter 13 bankruptcy accounts.
- Notifying management of bankruptcy trends, increases in filings, types of chapters filed, and potential legal risks or loss scenarios.
- Communicating with attorneys, opposing counsel, trustees, and pro-se members as necessary.
- Reviewing all Chapter 13 plans and submitting cram-down requests for review by the Collections Manager.
- Processing IRS levies, garnishments, and child support warrants as required.
2. Team Leadership and Development – 30%
- Provide guidance and direction to direct reports through coaching, feedback, and performance management.
- Monitor daily work to ensure adherence to policies and regulatory requirements.
- Offer backup support to team members and assist in the completion of duties when needed.
3. Escalation and Member Interaction – 20%
- Assist team members with escalated member calls and challenging situations.
- Conduct monthly audits of each support staff member’s tasks and provide constructive feedback and documented coaching.
Regulatory Compliance: Ensure compliance with relevant laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control regulations.
Knowledge, Skills, and Abilities
Education: High school diploma or equivalent.
Interpersonal Skills: Strong ability to motivate and influence both internal and external senior-level professionals, requiring a high degree of trust and influence. Skilled in obtaining cooperation and alignment on critical outcomes through complex discussions and professional-level written communication.
ADA Requirements
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 4-6 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various complicated written and oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Community First Credit Union is an Equal Opportunity Employer. Community First values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
