What are the responsibilities and job description for the Receptionist position at Community First Credit Union?
As a Receptionist, you will provide a WOW experience to our members, serving as the first point of contact for people coming into the branch, while handling incoming phone calls and prioritizing other responsibilities. If you believe that a smile and warm welcome can change someone's day, and have an affinity for providing exceptional service while staying organized and directing traffic - this might be the right position for you. Play a crucial role for Community First, as part of a fun branch team that is dedicated to making a difference!
As a Receptionist with Community First Credit Union, you will:
- Provide outstanding, quality service to external and internal members
- Manage branch traffic by promptly greeting members, determining their needs, and directing them to the person who can best serve those needs
- Take initiative to ensure members are served quickly and to assist members with problems
- Answer phones quickly and professionally and direct calls to the proper destination
- Record and distribute telephone or in-person messages
- Assist with check order processing and contact members when checks are received
There are two rotating shifts for this position:
Week 1: Monday through Friday from 8:15am - 1pm
Week 2: Monday through Wednesday from 1pm - 5:15pm, Thursday and Friday from 1pm - 6:15pm, and Saturday from 7:45am - 12:15pm
We are looking for a combination of:
- A high school diploma or equivalent
- At least one year of related experience
- Excellent listening ability and verbal communication skills
- Familiarity with Microsoft office suite
- Passion for providing outstanding service to our members
