What are the responsibilities and job description for the Intake Secretary position at Community Guidance Center?
Coordination and updating of all client information such as opening, closing and transferring cases in the electronic medical records system. This process involves maintaining accurate consumer episodes, consumer referral information and the accurate recording of case dispositions.
Providing timely customer service to consumers who either call or walk-in to begin services at the center. Effectively triage calls and seek clinical consultation when deemed necessary. This will include the collection of consumer registration information, attaching consumer information to their file through the scanning of documents, photocopying insurance information and providing liability coordinator with updated information.
Preparing and providing consumers with screening tools and intake paperwork. Meet with potential consumer and go over intake packet and procedures.
Thoroughly complete Drug and Alcohol screens on all consumers who are seeking D&A services through the agency.
Maintain consumer confidentiality and attend all trainings as assigned to become proficient in customer service and clinical triage.6
Adhere to seven recognized Sanctuary commitments which includes social responsibility, social learning, non-violence, open communication, democracy, emotional intelligence, growth and change.
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