HIV Patient Navigator

Title: HIV Patient Navigator

Department: Health Care Coordination

Reports To: HIV Services Coordinator

Location: 56 Bay Street, Staten Island, NY 10301

Position Status: Full Time FLSA Status: Non Exempt

Pay Rate/Benefits: The pay range for this role is generally $41,600-$46,600 annually commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!

Are you looking to directly impact the lives of those most affected by health disparities while advocating to change the systemic root causes of these disparities? If you are mission-driven, we invite you to apply to become part of our staff team!

Community Health Action of Staten Island (CHASI) is a cutting-edge not-for-profit community-based organization that drives dramatic improvements in the health of New Yorkers by providing person-centered services and bridging the gaps between people and the compassionate health care they deserve by providing outreach, education, prevention, direct support services, and advocacy (visit www.chasiny.org to learn more).

POSITION SUMMARY:

The HIV Care Coordination Program (CCR) addresses HIV healthcare disparities by facilitating access to care and other services through a client-centered, holistic, and comprehensive approach to meeting the needs of persons through team-based care management. The program goals include prompt linkage and ongoing retention in HIV care, optimal treatment adherence, viral suppression, and reduced HIV-related mortality. This is achieved through activities such as patient navigation, directly observed therapy, health education, and coordination with the medical team; the frequency of support is driven by the intensity of an individual’s need. The program is community-based and requires in-person activity. The program is comprised of 4 Navigators, 1 Coordinator, and 1 Data & Quality Specialist with oversight from the Director. The Health Navigator (HN) carries out activities necessary for individuals to reach these goals and moves them towards self-managing their care and treatment. The Navigator is instrumental in conducting the day-to-day services and works closely with the team and Coordinator.

DUTIES & RESPONSIBILITIES:

• Accompany clients to medical appointments and community agencies for support and advocacy
• Coordinate logistics for care and treatment needs including appointment reminders, transportation, and childcare arrangements
• Provide individual health education to clients regarding curriculum topics as they relate to the patient’s life
• Assess treatment adherence and addresses barriers as they arise
• Reassess client needs including the Self-Management Assessments and program eligibility
• Participate in the development of the care planning activities
• Conduct modified Directly Observed Therapy (mDOT) services
• Coordinate with Service Providers and provides critical feedback to members of the team
• Actively participate in case conferences, clinical supervision, and individual supervision
• Meet training requirements as indicated by the agency and funder, including the 6-day Core training.
• Adhere to standards for documentation requirements, and data submission and maintains client charts
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values
• Other duties as assigned

QUALIFICATIONS:

• High school or equivalent with related experience and strong socio-cultural identification with the target population or certification as a peer worker with at least 12 months experience in patient navigation REQUIRED; Some college, Associates, or bachelor's preferred.
• At least 1 year of experience with case management and/or patient navigation REQUIRED.
• Bilingual (English/Spanish) preferred.

COMPETENCIES:

• Computer literacy in Microsoft products: TEAMS, Outlook, etc., and ability to navigate the internet.
• Knowledge, understanding, and ability to communicate HIV progression, treatments, and adherence strategies.
• Knowledge and understanding of care management principles and documentation.
• Can actively listen to feedback and apply that feedback accordingly.
• Compose documentation, emails, and other communications that are clear, accurate, and well-organized.
• Understand and convey information and instructions so that the message accomplishes its intended purpose clearly with colleagues, clients, and external parties.
• Work harmoniously with others to accomplish objectives, gaining the cooperation and respect of others in the process. Relates effectively with staff, clients, supervisors, and senior management.
• Show up professionally each day within the context of expectations of their work environment.
• Work independently following receipt of instructions on a task.

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. People of color, LGBTQ, women, and people with disabilities strongly encouraged to apply. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status