Care Coordinator

Description

Community Health Alliance is looking for a Care Coordinator.  Join our talented team of Care Coordinator that focus on serving the community and helping those in need by creating healthy outcomes for patients of every income. 

We operate six convenient locations throughout Reno and Sparks, providing comprehensive, top-quality medical services, dental and pediatric care, behavioral health, low-cost pharmacies, nourishing food pantries, and more. 

Job Summary: 

The Care Coordinator serves as an active member of the Community Health Alliance (CHA) care team, supporting the patient and other care team members with patient management. The Care Coordinator is directly responsible for the care coordination and patient engagement of specialty referrals, imaging/diagnostic orders, medication refills, and inbound calls. Care coordinator will manage additional projects as assigned by the population health management team. Care coordination duties include referral/order management and tracking, care transition tracking. Additional duties may include, but are not limited to, management and tracking of patient engagement, health coaching to enhance patient self-management, and population health management (data tracking and reporting on various preventive measures and chronic diseases). The Care Coordinator serves as the primary communication staff for their designated care team, as well as both inbound calls and outbound calls. The Care Coordinator will also assist the care team and patients with resolving barriers to individual and system-wide access to services and resources. Care Coordinators may be assigned to a specific health center(s), specific provider(s) and/or rotate to best serve the patients’ and organization’s needs. 

Our team members enjoy benefits that include:

• Competitive salary: Hourly wage starting at $20, with pay depending on experience and qualifications. 

• 100% company paid employee medical insurance and 90% paid vision and dental on the 60th day from date of hire. 

• Continuing education benefit available at $500 per year

• Paid Time Off:

  • PTO 15 days/year and increased after one years of service; pro-rated based on FTE status

  • 8 paid holidays per year

• CHA paid pension plan at 5% of earnings after one year of service; no employee match

• Additional 403(b)retirement annuity plan for employee to save; no employer match

• CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee.  This is an employee benefit paid and sponsored by CHA.         

Qualifications

Knowledge, Skills and Abilities:

1. Knowledge of the essential functions, practices and procedures of a medical clinic and office.
2. Knowledge of electronic medical record (EMR) system.
3. Skill in operating a personal computer utilizing word processing, databases, spreadsheets, and e-mail.
4. Skill in operating various office equipment: calculator, copy machine, fax machine, and telephone.
5. Ability to maintain confidentiality of information, patient financial and medical information.
6. Ability to read, write legibly, and calculate mathematical figures.
7. Ability to solve practical problems dealing with a variety of variables.
8. Ability to exercise good judgment in appraising situations and making decisions.
9. Ability to work and interact effectively and positively with other staff members to build and to enhance teamwork in the clinics and overall CHA organization.
10. Ability to communicate in a courteous and professional manner.
11. Ability to interview and communicate with patients in a clinical setting in Spanish (preferred).
12. Ability to understand and respond appropriately, effectively and sensitively to any population or group (cultural competency). Ability to hear and speak to converse over telephone and interview patients.
13. Ability to maintain a driver’s license and travel between clinic sites as needed.
14. Reasonable accommodation will be made for physical limitations on an individual basis.

Education and Experience:  Experience in the medical field for at least two years preferred; knowledge of community resources and processes, bilingual preferred, training in database management, spreadsheet use, strong experience in customer service, EMR experience preferred.

Salary : $500