Quality Improvement Coordinator

Description

Are you looking for a career where you can make a difference in the lives of individuals in recovery for mental health and substance use disorders?  Do you thrive in a healthy and collaborative work environment where you can grow personally and professionally? 

JOIN OUR TEAM of dedicated professionals in fostering hope and transforming lives. We are seeking a dedicated and detail-oriented Quality Improvement Coordinator for our crisis hotline services. The ideal candidate will be responsible for monitoring, assessing, and enhancing the quality of services provided to individuals in crisis. This role will collaborate closely with crisis consultants, leadership and stakeholders to ensure that our hotline services meet the highest standards of care, efficiency, and responsiveness.

Develop a career dedicated to connection, compassion, and community.  Community Health Alliance is an employer that offers career opportunities with purpose. 

At Community Health Alliance our employees are our greatest asset so we offer a full benefit program designed to support you and your family.

We are proud to offer a comprehensive benefits package:

• Affordable medical, dental and vision insurance
• Company paid Health Reimbursement Arrangement (HRA)
• Generous paid time off (PTO) & paid holidays
• Retirement plan with company match – up to 6%
• Career ladder – opportunities for professional growth
• Company paid life insurance
• Free Continuing Education CEUs
• Free Licensure supervision
• Paid license renewal

Job Duties and Responsibilities:

As Quality Improvement Coordinator, you will play a pivotal role in ensuring continuous improvement of our crisis hotline services.   You will collaborate with management to implement and monitor quality improvement initiatives aimed at enhancing hotline services, safety and operational efficiency.

• Collects, analyze and interpret data related to outcomes, client safety and process efficiencies.
• Use statistical methods and quality improvement tools to identify trends, patterns and areas needing improvement.
• Develop and monitor key performance indicators (KPIs) and metrics to assess the effectiveness of quality improvement efforts.
• Ensures compliance with state and federal mandated data tracking requirements for OMHAS and Lifeline.
• Implements strategies to promote adherence to best practices. 
• Prepare reports and presentations for stakeholders to communicate progress and outcomes.
• Provides training, education and support to staff on quality improvement methodologies, tools and best practices. 
• Works closely with leadership, departments and cross-functional teams to promote a collaborative approach to quality improvement.

Qualifications

Education & Experience Required

• Bachelor’s degree in healthcare administration, business administration with focus on quality systems and management or related field or equivalent.  
• Proven experience (2 years) working in a quality improvement role within healthcare setting.
• Experience with healthcare accreditation and regulatory requirements.

Required Abilities, Knowledge & Skills

• Strong analytical skills with proficiency in data analysis and interpretation using statistical software (Excel, etc.)
• Knowledge of quality improvement methodologies and tools.
• Effective communication skills with the ability to influence and engage stakeholders at all levels of the organization.
• Excellent project management skills, including planning, execution and evaluation of quality improvement initiatives.
• Ability to work independently and as part of a multidisciplinary team, demonstrating empathy, cultural sensitivity and professionalism.
• Demonstrates excellent interpersonal skills and professionalism within written and verbal communication.
• Gives and receives constructive feedback that promotes teamwork, professional growth, and job performance.

Community Health Alliance is a leader providing the highest industry standards for health and human services.  Our agencies of Sojourner Recovery Services and TLC offer a complete continuum of mental health and substance use treatment services.  We equip our clients with the resources, services, and tools they need to achieve their goals and reach their highest personal potential. Community Health Alliance is proud to play a key role in helping individuals achieve a brighter and healthier future.  Through innovation, integration, and collaboration of our agencies, the Community Health Alliance strengthens and empowers the individuals, families, and communities we serve. 

Community Health Alliance is a drug testing Equal Opportunity/ Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Key words: quality improvement, coordinator, CQI, prevention, crisis response,  MH, mental health treatment, behavioral health, trauma-informed, trauma-responsive, customer service, communication, organizational skills, problem solving, teamwork, interpersonal skills, flexibility, dependability, initiative, motivated, conflict management, computer skills.