Quality Improvement Coordinator

Description

Are you looking for a career where you can make a difference in the lives of others?  Do you thrive in a healthy and collaborative work environment where you can grow personally and professionally? 

JOIN OUR TEAM of dedicated professionals in fostering hope and transforming lives. We are seeking a dedicated and detail-oriented Quality Improvement Coordinator for our 988 crisis hotline services. The ideal candidate will be a detail-oriented professional with experience in data analysis, reporting and quality improvement initiatives.  This role will work closely with leadership and frontline staff to monitor performance, identify trends, and implement data driven improvements to enhance the the caller experience and outcomes. 

Develop a career dedicated to connection, compassion, and community.  Community Health Alliance is an employer that offers career opportunities with purpose. 

At Community Health Alliance our employees are our greatest asset so we offer a full benefit program designed to support you and your family.

We are proud to offer a comprehensive benefits package:

• Affordable medical, dental and vision insurance
• Company paid Health Reimbursement Arrangement (HRA)
• Generous paid time off (PTO) & paid holidays
• Retirement plan with company match – up to 6%
• Career ladder – opportunities for professional growth
• Company paid life insurance

Job Duties and Responsibilities:

• Assist in the development, implementation and monitoring of quality improvement projects for the 988 crisis hotline
• Collects, analyze and interpret data to identify performance trends and improvement opportunities
• Develop and maintain data reports and dashboards
• Support the creation of performance metrics and evaluation tools to assess the effectiveness of the crisis services
• Collaborate with internal teams to develop action plans based on data insights and best practices
• Ensure compliance with regulatory and accreditation standards for crisis response services
• Assist in conducting staff training and engagement related to quality improvement activities
• Stay up to date with best practices in suicide prevention, mental health crisis response and quality improvement methodology

Qualifications

• Bachelor’s degree in public health, healthcare administration, business administration or related field  
• At least 1-2 years of experience in data analysis, quality improvement or program evaluation
• Strong skills in data collection, statistical analysis and interpretation to inform decision-making
• Experience with Microsoft Excel and data visualization tools is preferred
• Experience with healthcare accreditation and regulatory requirements
• Knowledge of quality improvement methodologies and tools
• Effective communication skills with the ability to influence and engage stakeholders at all levels of the organization
• Demonstrates excellent interpersonal skills and professionalism within written and verbal communication

Community Health Alliance is a leader providing the highest industry standards for health and human services.  Our agencies of Sojourner Recovery Services and TLC offer a complete continuum of mental health and substance use treatment services.  We equip our clients with the resources, services, and tools they need to achieve their goals and reach their highest personal potential. Community Health Alliance is proud to play a key role in helping individuals achieve a brighter and healthier future.  Through innovation, integration, and collaboration of our agencies, the Community Health Alliance strengthens and empowers the individuals, families, and communities we serve. 

Community Health Alliance is a drug testing Equal Opportunity/ Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Salary : $23 - $24