What are the responsibilities and job description for the Office Manager - Dental position at COMMUNITY HEALTH CENTER OF CAPE COD?
Job Details
Job Location: CHC Mashpee - Mashpee, MA
Salary Range: Undisclosed
Description
The CHC is seeking an experienced Dental Office Manager to join our expanding team. The Office Manager will coordinate Dental Clinic operations for 3 sites to ensure that access to quality dental care is available for patients of all ages, demographics as well as insurance status.
RESPONSIBILITIES INCLUDE:
- Supervises front desk scheduling and training. Evaluates staff performance and process improvements to workflows
- Designs and implements administrative office policies and procedures to ensure efficient functioning of dental clinic.
- Serves as “liaison” among providers, front desk, billing staff as well as primary care teams. Communicates issues in a timely manner and troubleshoots problem areas. Actively participates in CHC management team meetings across departments.
- Oversees dental provider scheduling. Establishes provider schedules in electronic dental patient record. Periodically audits provider schedule to ensure system integrity and ongoing patient access.
- Manages ongoing insurance and Health Center credentialing systems, ensuring compliance.
- Assists with orientation of new staff. and student externs
- Screens patient complaints and satisfaction surveys and informs Dental Director and CEO of trends.
- Ensures compliance with HIPAA, OSHA & other regulatory agencies.
Qualifications
- Minimum of 3 years in a Dental office management/supervisory role
- Proficiency in Dental software programs as well as MS Office (Excel and Outlook)
- Excellent communication and organizational skills
- Demonstrated ability to multitask in a fast-paced environment.
