What are the responsibilities and job description for the Front Desk Receptionist position at Community Health Center of Fort Dodge, Inc?
Job Description
Job Description
We are seeking a Front Desk Receptionist to join our Spencer team. The ideal candidate will be able to work in a fast-paced environment and demonstrate exceptional multitasking abilities. To be successful as a patient representative you must be able to facilitate and coordinate communication between patients, family members, and medical staff.
Duties include but are not limited to :
- Greet and direct patients as they enter the clinic.
- Perform administrative and clerical duties, such as filing paperwork, when necessary.
- Answer inbound calls when needed, routing calls to the appropriate department.
- Answer, investigate, and / or direct patient inquiries or complaints to the appropriate medical staff member.
- Make appointments as requested by patients.
- Perform timely and accurate registration, sign-in / check-in functionality notification of patient arrival of all patient types
- Assist patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
- Obtain patients’ addresses, contact details, insurance information.
- Preform insurance verification, and enter it in their EMR
- Receive and process cash and credit card payments for medical services rendered.
- Review patient accounts, identify delinquent accounts, and collect overdue payments.
- Keep a balanced money drawer.
- Accept deliveries made through the front door and distribute accordingly
- Maintain confidentiality at all times.
Qualifications :
