Dental Site Manager

Description

The Site Manager is responsible for the efficient operation of his/her assigned clinic, ensuring the clinics productivity. As a primary focus is our patients, our goal is to provide client access to primary and preventative health care with excellent customer service, ensuring staff is competent to do their job. The Site Manager addresses strategic concerns of the organization such as Patient Experience, Population Health, Financial Stability, and Organizational Development. This daily task ensures to provide our customers access to care and good customer service. The Site Manager supports and advocates the ideals, philosophy, and mission of CHCL.

• Ensure customer access to the clinic.
• Oversee daily office activities and provide direction and guidance to staff as needed.
• Monitors patient service feedback and contribute to the process of resolving complaints and service issues.
• Monitor timely completion of pertinent reports by 5S, Team Leaders, Safety, PIC summaries to support CHCLs efforts in PI, LEAN, and other regulatory mandated compliance requirements.
• Report in a timely manner to operations any clinical issues that needs to be elevated to the Medical Director, Dental Director or Director of Clinical Operations.
• Monitor A3s, Safety and progress toward Health Care Plan Measures in the clinics.
• Monitor and manage time-off, overtime, and attendance schedules at the clinic by coordinating with team leader and central operations for their respective clinic.
• Analyze staffing status at the clinic and coordinates with central ops with regards to staffing issues and clinic productivity.
• Accountable to the profitability of the clinic.
• Responsible for payer mix, insurance acceptance, site collections, and reports to central operations on site performance.
• Works closely with central operations and HR to ensure staff is current in terms of compliance with licensure, certification, and credentialing.
• Actively refers to other clinics within CHCL.
• Monitor, coach, develop, train, cross train and evaluate performance of staff on an ongoing basis in accordance with applicable performance standards, including timely evaluations.
• Participate in monthly departmental trainings.
• Run and analyze operational reports.
• Participates in the hiring process and collaborates with central operations with personnel training and development to ensure staff is competent and appropriately trained to work onsite.
• Help in formulating plans, opportunities, and process improvements to increase productivity and efficiency in clinic service, assisting in marketing activities.
• Develops good work habits throughout the clinic staff.
• Provide technical assistance to the clinic when needed and be a backup to perform other duties such as EHR resource person, clerical position, or other pertinent tasks.

This position will manage CHCL's Main Clinic and Community Dental Clinic (CDC).

Qualifications

Education: High school graduation or GED equivalent
Certification: Basic Life Support (CPR) certification
Experience: Minimum of two (2) years progressively responsible healthcare-related experience; additional related education may exchange for required experience on a year-for-year basis.
Language: English; bilingual (English/Spanish) preferred.
Travel: Some; valid Texas drivers license and current auto insurance required; must have reliable and safe transportation
Hours of Work: 8am-5pm M-F with rotating weekend/evening work.

Salary : $45,900 - $68,900