What are the responsibilities and job description for the Customer Service Representative position at Community Health Centers of South Central Texas?
Key Responsibilities:
As a CSR, you will be responsible for providing exceptional customer service to our clients. The CSR would also be responsible for checking in/out patients and verifying insurance eligibility for a fast-paced center.
- Provide exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.
- Provides clerical support to assigned departments in the areas of patient registration.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with internal teams to address customer needs and provide timely solutions.
- Release of patient information and appointments scheduling, and
- Data entry of client information into Electronic Health Records (EHR).
Benefits and Incentives:
- Competitive pay and performance-based incentives to recognize and reward your exceptional performance. You will have the opportunity to earn more than 10% of your based pay through additional incentives based on your individual and team performance.
- Comprehensive health, dental, vision, and life insurance plans to ensure your well-being,
- Paid time off and a generous holiday package to help you achieve a healthy work-life balance.
- Opportunities for career advancement and professional growth within our organization.
- Ongoing training, cross-training, and development programs to enhance your skills and knowledge.
- Exciting employee events and team-building activities to foster a positive workplace culture.
Qualification:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and work efficiently in a fast-paced environment.
- Detail-oriented with good organizational and time management skills.
- Proficient computer skills.
- Previous customer service experience is preferred but not required.
Join our team and be part of a supportive and collaborative environment where your contributions are valued and recognized. Apply now to embark on a fulfilling career as a Customer Service Representative and enjoy the benefits, incentives, and growth opportunities that await you. Job Title: Customer Service Representative
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about products, services, and company policies to customers
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Maintain customer records by updating account information and documenting interactions
- Collaborate with other departments to ensure customer satisfaction and problem resolution
- Follow up with customers to ensure their needs have been met and provide additional assistance as needed
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using computer systems and software applications
- Ability to work well in a team-oriented environment
We offer competitive pay, a positive work environment, and opportunities for growth within the company. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
To apply, please submit your resume and cover letter detailing your relevant experience. Only qualified candidates will be contacted for an interview.
