What are the responsibilities and job description for the RN/LPN/ MA Patient Access Center - Behavioral Health position at Community Health Centers of the Rutland Region?
COMMUNITY HEATH:
Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.
ABOUT THE ROLE:
The Patient Access Center Specialist-MA/LPN/RN will be the clinical resource for triage calls, answer clinical questions within the scope of their position, prepare medication refills, assist with scheduling urgent specialist appointments and perform other duties as required within the Behavioral Health Department.
FUNCTIONS OF THE POSITION:
- Answers phone calls with excellent customer service skills.
- Schedules patients within the algorithm designed.
- Serves as the clinical resource for any scheduling, triage and prescription refill questions.
- Take first call for triage and refill related questions.
- Properly scans all appropriate paperwork into the Electronic Medical Record (EMR).
- Works closely with Behavioral Health to ensure all data items are accessible and in the correct standard within the patient EMR.
- Provides directory information to internal and external inquirers.
- Acts in a professional manner at all times.
- Knowledgeable of all departments and services available in the facility.
- Perform other duties as required.
- Implement HIPPA and 42 CFR confidentiality rules into practice.
SKILLS REQUIRED FOR SUCCESS:
RN
- Graduate of an accredited RN school of nursing program.
- Maintains current Vermont State License.
- Documented medical experience with full knowledge of medications and their effects, patient education examination, diagnostic and treatment procedures.
- One year of professional nursing experience preferred, preferably in an office setting.
LPN
- Graduate of an accredited LPN school of nursing program.
- Maintains current Vermont State License.
- Documented medical experience with full knowledge of medications and their effects, patient education examination, diagnostic and treatment procedures.
- One year of professional experiences preferred, preferably in an office setting.
MA
- We will accept Certified MA or non-certified MA.
- Medical Assistant Training is a plus.
- One year of professional experience preferred, preferably in an office setting.
HOW WE SUPPORT YOU:
- Work Life Balance
- Generous Time Off
- Medical insurance and Dental insurance.
- Health savings account option.
- Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.
- Comprehensive Wellness Program.
