What are the responsibilities and job description for the Float- Front Desk Receptionist- BH 32hrs position at Community Health Connections, Inc.?
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Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts
Under the general supervision of the Director and Behavioral Health Coordinator the Float BH Department Reception/Front
Desk manages the arrival and departure of patients seeking services at the CHC Family Health Center Behavioral Health
Department. Key responsibilities include providing excellent quality Behavioral Health services, receiving patients, updating
patient information, booking appointments, and providing assistance in managing the Behavioral Health Department waiting
area.
- Receives and directs incoming patients
- Provides excellent quality Behavioral Health Services
- Reviews and updates patient information related to demographics and insurance
walk-in and Open Clinic patients with obtaining appointments and/or picking up prescriptions or completed forms if
applicable
- Places reminder calls to patients with upcoming appointments
- Follows established health center protocol for daily cash reconciliation
- Schedules walk-in appointments and assists in managing Open Clinics
- Schedules patient appointments according to established protocol
- Provides coverage to Mental Health Medical Records as needed
- May also assist with Interpreting for Mental Health patients
- Demonstrate understanding and commitment of the health center mission.
Performs other job related duties as required or assigned
Minimum Qualifications:
- High School Diploma or GED, associate degree in secretarial science or equivalent preferred
- Spanish language fluency and ability to be trained in Mental Health interpreting a plus
- Ability to work 3 evening shifts a week
- Ability to travel between our Leominster, Fitchburg, Gardner facilities
- Work experience in a similar behavioral health office environment preferred
- Knowledge of insurance regulations for Mental Health Services required.
- Knowledge of basic medical terminology and willingness to learn Mental Health terminology
- Computer skills for accurate data entry
- Ability to work independently
- Demonstrated interpersonal and teamwork skills required
- Demonstrated written and verbal communication skills in English
Competencies: Individual departments may develop competencies which will be communicated and maintained
through CHC’s performance evaluation system.
Supervision Exercised:
None
Environmental Working Conditions:
Normal office environment of a busy Community Health Center
Physical Requirements:
Position requires physical ability to move about the Health Center and to perform normal office tasks including
computer data entry. Normal visual acuity and standard clerical dexterity to operate computers, printers,
photocopiers, and fax machines; moderate walking, standing, reaching, and stooping in order to accomplish everyday
office tasks
Education
Required- High School or better
- Associates or better
Skills
Preferred- Medical office experience
- Accurate Data Entry
- Medical terminology
