What are the responsibilities and job description for the Front Desk Receptionist - Dental position at Community Health Connections?
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Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts.
Under the general supervision of the Dental Office Supervisor, the Front Desk Receptionist manages the arrival and departure of patients seeking services at the Dental Department. The responsibilities of the Front Desk Receptionist include answering the telephones, checking patients in and out of the clinic, registering new patients, updating existing patient information in the appropriate practice management software, printing encounter forms, booking appointments, cash reconciliation, and other duties as assigned.
Essential Duties and Major Responsibilities:
- Receives and directs incoming patients
- Registers new patients into the system accurately and in a timely fashion
- Review and update existing patient information related to demographics and insurance
- Follows established health center protocol for the check-in, encounter form production, and check-out
- Assists walk-in patients with obtaining appointments and picking up prescriptions or completed forms
- Answer multi-line and direct calls, take accurate messages, and then distribute them to the appropriate provider or staff person.
- Places reminder calls to patients with upcoming appointments
- Follows established health center protocol for daily cash reconciliation
- Schedules walk-in appointments in collaboration with appropriate clinical staff
- Schedules patient appointments according to established protocol
- Copies of dental records as requested by patients, insurance companies, and other outside sources
- Demonstrate understanding and commitment to the health center mission
- Demonstrate understanding and commitment to the established CHC Values and Standards
- Performs other job-related duties as required or assigned
- Help Call Center as needed.
- Nights and Weekends as needed.
Minimum Qualifications:
- High School Diploma or GED required; Associate Degree in secretarial science or equivalent preferred
- Bilingual in Spanish or Portuguese preferred.
- one year of similar work experience in a dental or medical office environment is preferred
- Computer skills for accurate data entry
- Knowledge of basic medical terminology is preferred
- Demonstrated interpersonal relationship skills
- Demonstrated proficiency in reading, writing, and speaking in English
- Demonstrated ability to work in a fast-paced, high telephone-call volume office environment
Benefit:
- 401k
- Generous vacation and personal time for eligible employees
- Sick time
- Medical, dental, and vision insurance
- 100% paid Life insurance/AD&D and Long-Term Disability
- Employee Assistance Program (EAP)
- Discounts on - gym membership, travel and entertainment, cell phone service, computer purchases, and more!
- College Tuition Rewards/CMEs
- Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learns”, team building, and more!)
- EyeMed Vision Care Program
- Accident & Cancer Insurance
- Educational development reimbursement
