What are the responsibilities and job description for the Front Desk Receptionist - Medical position at Community Health Connections?
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Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts.
Under the general supervision of the Medical Manager, the Front Desk Receptionist manages the arrival and departure of patients seeking services at the CHC South Gardner Medical/Urgent Care department. The responsibilities of the Front Desk Receptionist include receiving patients, updating patient information, printing an encounter form, booking appointments, cash reconciliation, and cross covering other medical departments as needed as well as working one assigned evening.
Responsibilities include:
- Receives and directs incoming patients.
- Reviews and updates patient information related to demographics and insurance.
- Follows established health center protocol for the check-in, encounter form production, and check-out.
- Assists walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms.
- Places reminder calls to patients with upcoming appointments.
- Follows established health center protocol for daily cash reconciliation.
- Schedules walk-in appointments, in collaboration with the Nurse of the Day
- Schedules patient appointments according to established protocol.
Minimum Qualifications:
- High School Diploma or GED required, associate degree in secretarial science or equivalent preferred.
- Bilingual in Spanish preferred
- 1-year similar work experience or in a medical office environment preferred
- Computer skills for accurate data entry
- Knowledge of basic medical terminology preferred.
- Demonstrated interpersonal relationship skills.
- Demonstrated proficiency in reading, writing and speaking in English.
- Demonstrated ability to work in a fast paced, high telephone call volume office environment.
Benefits:
- 401k
- Generous vacation and personal time for eligible employees
- Sick time
- Medical, dental, and vision insurance
- 100% paid Life insurance/AD&D
- 100% paid Long-Term disability.
- Employee Assistance Program (EAP)
- Discounts on travel and entertainment!
- Discounts on cell phone service, computer purchases, and more!
- College Tuition Rewards/CMEs
- Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learn’s”, team building, and more!)
- EyeMed Vision Care Program
- Accident & Cancer Insurance
- Educational development reimbursement
- Discounts on - gym membership, travel & entertainment tickets, electronics, and more!
