What are the responsibilities and job description for the Onsite LPN Telehealth Facilitator (On-site / In-Office) position at Community Health Net?
Summary
This is an in-office position, not a remote role. The LPN Telehealth Facilitator is responsible for delivering telehealth services, offering high-quality care and support to patients during virtual medical appointments. The position requires strong clinical expertise, exceptional communication skills, and the ability to ensure a seamless telehealth experience for patients.
Essential Duties and Responsibilities
- Conduct virtual patient assessments and evaluations, ensuring accurate collection of medical histories and current symptoms.
- Establish rapport with patients to create a comfortable and supportive telehealth environment.
- Collaborate with healthcare providers to gather relevant medical information for diagnosis and treatment.
- Schedule and coordinate telehealth appointments, ensuring adherence to established appointment calendar.
- Educate patients on how to access and use telehealth technology, addressing any concerns or questions.
- Facilitate the start and end of telehealth sessions, ensuring all technical aspects are functioning correctly.
- Assist healthcare providers during telehealth sessions, managing medical equipment and relaying vital signs and patient data.
- Provide guidance to patients on self-examination or medical administration under the direction of healthcare providers.
- Act as a liaison between patients and healthcare providers, ensuring clear communication and understanding.
- Offer health education and counseling to patients, answering questions and addressing concerns regarding their condition and treatment plan.
- Collaborate with healthcare providers to create patient education materials and resources for telehealth appointments.
- Maintain detailed and accurate electronic health records (EHR) for telehealth encounters, documenting patient information, assessments, and recommendations.
- Generate reports on telehealth utilization and outcomes for analysis and improvement.
- Perform other duties as assigned.
Qualifications / Requirements
