What are the responsibilities and job description for the Operations Manager position at COMMUNITY HEALTH PARTNERSHIP OF ILLINOIS?
Position: Operations Manager
Location: Mendota, and Princeville, IL
Community Health Partnership of Illinois is a is a non-profit organization that provides primary health care to migrant farmworkers and other medically underserved populations throughout northern and central Illinois that specializes in primary preventative medical, dental, and behavioral health service. Our focus is delivering quality, culturally responsive health care services to our patients, caregivers, and partners in the communities we serve.
The Operations Manager (OM) oversees business and patient services operations for multiple Community Health Partnership of Illinois (CHP) satellite health center sites. The OM is responsible for overall growth, financial well-being, development and quality of services for patients working in collaboration with the VP of Operations, Nursing Director and other key Executive Staff. The OM is a key part of the Leadership Team with key responsibilities for the effective and successful management of labor, productivity, quality control, customer service and safety measures around the health centers. Th OM is responsible for overseeing, directing and supporting key clinical and administrative leaders to ensure the performance targets for medical, dental and behavioral health is achieved, patient schedule is efficient and patient access and customer service goals are achieved.
The OM will monitor site staff work schedules, ensure the centers are adequately staff, ensure proper administrative workflows are implement, manage business processes, supplies and inventory management and ensure information flow is developed, goals and objectives are clear.
Duties/Responsibilities:
- Oversees the entire facility operations from opening to closure, responding to emergency calls, operational hours and days and the accuracy of positing for all assigned sites.
- Responsible for the appropriate specialty scheduling that will achieve patient and provider
productivity success
- Manage from research and guide the development team with the demographic of patients populations for the recruitment and utilization of these sites.
Qualifications
- Bachelor's Degree in health care administration or a related field from an accredited institution. Masters' degree highly desirable
- Three years supervisory/ management experience.
- Bilingual (Spanish-English) highly desirable.
- Excellent skills in managing people and programs concurrently.
- Demonstrated ability to manage multiple projects.
- Leadership/Conflict Management/Decision-Making/People Management/Data Entry Skills
- Data Processing Skills/Dependable/Critical Thinking Skills/Problem Solving Skills/Excellent Communication Skills
- Persuasiveness
