Bilingual Call Center Representative

Here at Community Health Service, Inc (CHSI), our mission is to provide high quality health care to the overlooked and underserved. Sound rewarding? You bet it is! If you are looking for more than just a "job" and want to invest your time making an impact on the lives of others, this is your chance to join our CHSI team!

WHAT DO WE DO?

CHSI is a private, non-profit organization established in 1973 to serve the health needs of migrant & seasonal farm workers and their family members. Today, CHSI has expanded services and provides mental & physical healthcare to all individuals in our communities. Our services are provided on a more affordable sliding fee scale to those who are under-insured or un-insured. We also accept ND and MN Medicaid, Medicare, and most private insurance plans. We currently operate four nurse-managed clinics, two mobile medical units, and two victim advocacy program centers in Minnesota & North Dakota.

WHO ARE WE LOOKING FOR?

We are on the search for a Full-time Call Center Representative to join our Willmar, MN team. In a Call Center Representative role at CHSI, will be responsible for providing assistance to patients on the telephone and at the front desk and processing all healthcare service payments.

Duties :

• Manages large volumes of inbound and outbound calls in a timely manner : always identifying self and clinic.
• Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance or take messages and direct calls to the appropriate party.
• Completes initial registration information of new patients following established policies and procedures.
• Updates any changes of patient's information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabs, including documenting phone notes when appropriate.
• Follow communication "scripts" when handling different topics.
• Identify patients' and other customers' needs, clarify information, research every issue and provide solutions and / or alternatives.
• Navigate through patients' chart in the EHR to locate appropriate information.
• Maintains daily EHR worklist.
• Verifies coverage under insurance, Medicare, Managed Care, and other federal / state programs.
• Verifies pharmacy information and other clinical information related to a patient's visit.
• Processes patient payments over the phone
• Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversations.
• Monitors automatic call reminder system; making sure that cancellations are identified and reconciled with the schedule.
• Manually reminds patients of appointments when the automatic call reminder system is unable to do so.
• Other duties as assigned by supervisor.

ARE YOU A GOOD FIT?

In addition to being a wonderful team member, we are seeking an individual with the below qualifications :

PHYSICAL ABILITIES

PROFESSIONAL KNOWLEDGE, SKILLS, and ABILITIES

WHAT ARE THE PERKS, YOU ASK?

CHSI promotes a healthy work / life balance for employees through a generous time off program. Those eligible are offered :

CHSI also provides retirement, medical, and insurance plans to employees. Those eligible may enroll in :

Loan Reimbursement Options : Our employees who work in clinical positions may be eligible for loan reimbursement of up to $145,000 through the National Health Service Corps! Visit www.nhsc.hrsa.gov for more information.

READY TO MAKE A DIFFERENCE?

If this role is a great fit for your skills & personality, please complete our quick online application on the right side of the page.

PLEASE NOTE :

CHSI is an EEO / Affirmative Action / Veteran friendly employer. We do not discriminate on the basis of age, gender expression / identity, genetic information, marital status, national origin, physical or mental disability, pregnancy, race, religion, sexual orientation, or veteran status.

CHSI facilities are deemed under the Federal Tort Claims Act (FTCA).