Front Office

LOCATIONS: Greenville, TX

Purpose of Position:
Responsible for greeting and assisting patients in a patient-centered manner at time of check-in and checkout. Assures all necessary forms have been scanned in medical record chart and updates patient demographics and insurance information in EPM. Responsible for scheduling patient appointments, according to required provider targets and appointment templates. Employee is responsible for performing financial screens according to Agency policy to determine patient eligibility for programs and is responsible for discussing patient balances and non-complainant issues with patients in a professional manner. Reviewing charges brought over from EHR and keying any charges not brought over electronically. Reviewing adjustments and payment for all programs at the time the patient is checking out. Run and review all end of day reports. Acts as a member of the Care Team, who works collaboratively with clinical and non-clinical staff and is responsible for providing the health and well-being of a panel of patients.

Essential Functions:

• Responsible for greeting patients arriving for medical or work-in appointments in a patient-centered manner and assisting them with questions and concerns.
• Responsible for asking patients for identifying information to assure that the correct account and chart are being accessed and reviewing the chart review sheet and completing areas that are marked for attention.
• Responsible for collecting and copying patient’s valid id and any insurance card as needed and scanning the copies in patient’s chart.
• Responsible for verifying Medicaid PCP information and directing patient if PCP change is needed.
• Responsible for handing patients an Advance Directive packet.
• Responsible for printing the encounter form, and reviewing the information and attaching the encounter form to the chart. If needed, marking the front of the Family Planning encounter with Encounter Specific information.
• Responsible for collecting any co-pays or co-insurances due from patient and rescheduling patient if they are unable to pay on date of service.
• Responsible for advising patients when they have a balance on their account or an alert in the computer system.
• Responsible for performing lobby checks once in the morning and once in the afternoon and informing patients of extended wait times or delays in the provider’s schedule.
• Responsible for handing patient a Lobby Assistance slip to fill out when a requesting to speak with a nurse.
• Responsible for contacting supervisor when a potentially infectious patient presents at check in or of any potential patient conflicts or lobby disturbances.
• Expectations:
• Perform any other duties assigned by the Clinic Manager and/or AR Manager.
• Perform job duties in a friendly manner and with a positive attitude.
• Treat patients with respect at all times.
• Treat supervisors and coworkers with respect at all times.
• Work cooperatively and communicate with clinic staff, providers and patients as necessary.
• Keep any information seen, read or heard confidential according to HIPPA guidelines
• Keep personal matters out of the work place.
• Fulfill job duties on a daily basis.
• Keep supervisor informed of any work related issues.
• Inform Housekeeping of areas that require attention in and around your workstation and the lobby area.
• Inform supervisor of any non-approved absenteeism/tardiness by 7 am.
• Fill out time off request forms in advance with as much notice as possible, a minimum of 2 weeks.

General Qualifications and Requirements:Knowledge and Skills: Ability to understand written and verbal instruction, neatness and efficiency, must be able to communicate well and work effectively with patients and staff.

Education: Graduation from an accredited High School or equivalent

Qualifications : Computer skills are necessary and a minimum one year Medical billing experience is required.

Reporting Relationship : Reports to directly to the Clinic Manager and indirectly to the Accounts Receivable Manager.