Manager of Clinical Operations

About Community Health Services:

Community Health Services (CHS) is a nonprofit safety-net clinic based in Aspen, Colorado. As a clinical arm of Pitkin County Public Health, CHS has been a provider of patient-centered preventive health services that prioritizes low-income, uninsured and underinsured individuals and families. CHS programs include sexual and reproductive health services, cancer screenings, family planning, prenatal care, child and adult immunizations, oral hygiene clinics, patient navigation and community education.

JOB SUMMARY

The Clinical Operations Manager is responsible for managing the health clinic to meet or exceed goals in productivity, revenue, patient experience, quality, and compliance. This role requires strong leadership skills and a deep understanding of healthcare management to drive operational excellence and enhance patient care.

This position involves managing both the clinical and administrative aspects of clinical programs. The Clinical Operations Manager ensures that operations are meeting goals, following guidelines and improving quality assuring programs are running smoothly while upholding the organization’s core values of equity, health and accessibility.

THE DETAILS OF THE JOB

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Assist Executive Director in the oversight of all clinical services (Prenatal, Family Planning, Cancer Prevention, Sexually Transmitted Diseases, Tuberculosis and Immunizations) in collaboration with the medical advisor, medical officer and staff.

 Monitor and evaluate operations, program budgets, processes and/or practices for quality, safety, efficiency and effectiveness.

 Ensures compliance with all nursing/health care standards.

 Ensures adherence to strict federal guidelines of all clinical programs.

 Maintain renewals of nursing licenses, revalidation and credentialing.

 Manage and develop clinical staff including recruitment, on-boarding, training, performance evaluations and conflict resolution.

 Acts as resource to clinical staff.

 Assist with clinical assessments of patients, patient navigation and case management.

 Govern and supervise quality improvement strategies, delivery and outcomes.

 Maintain data and record keeping practices including pricing, chart audits, data cleanup, data collection and state and federal grant reporting.

 Develop patient charges for all services including conducting cost analysis and patient sliding fee scale based on the federal poverty guidelines.

 Evolve and develop program guidelines, policies and procedures for clinical services that reinforce quality standards that align with organization’s mission and values.

 Deliver education, health promotion and disease prevention presentations to community partners and to the general public.

 Represent CHS, act as the point of contact and liaison with Pitkin County Public Health for Emergency Preparedness Response activities (EPR, COVID Vaccinations, ESF participation).

REPORTING STRUCTURE

Reports-To Level: Executive Director

# of Reports: 3-5 Direct Reports

WORKING RELATIONSHIPS

 Cross-departmental relationships

 Clients and clients’ family members

 External vendors (suppliers, contractors, community partners, etc.)

 Communities in which the organization operates

WORK ENVIRONMENT AND CONDITIONS

This job operates in a professional clinic environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

This role may have exposure with toxic substances, medication preparations and other conditions common to a clinic environment. Work may be stressful at times. Interaction with others is constant and may be interruptive.

PHYSICAL DEMANDS

Work may require sitting for long periods of time, stooping, bending, and stretching for supplies with occasional lifting of files or paper weighing up to 25 pounds.

While performing the duties of this job, the employee is regularly required to talk or hear. It is necessary to view a computer monitor for long periods of time.

Duties require manual dexterity sufficient to operate a keyboard and mouse, calculator, telephone, copier, scanner, and other office equipment as necessary.

WHAT IT TAKES TO DO THE JOB KNOWLEDGE, SKILLS AND ABILITIES

 Knowledge of the public health system.

 Outstanding communication and interpersonal skills.

 Self-motivated, results driven, detail oriented and adaptable.

 Strong organizational and leadership skills.

 Strong emotional intelligence and ability to coach, mentor, relate and listen to team members.

 Exceptional written, oral and presentation skills with the ability to effectively interface with the Executive Director, Board of Directors, staff, and external stakeholders.

 Knowledge of relevant governmental and clinical regulations and quality standards.

 Ability to monitor program and organizational budgets.

 Extensive knowledge of non-profit operations including office management, data functions, and communications.

 Knowledge of electronic health records and IT infrastructure including email, web navigation, Microsoft Suite and Google programs.

 Demonstrated awareness of the principles of health equity and cultural competency.

 Ability to work under pressure and with strict deadlines.

 Able to exercise good judgment, discretion, and confidentiality.

EDUCATION, EXPERIENCE AND CERTIFICATES

 Bachelor’s of Nursing

 Minimum 3 years of management experience preferred. Management experience in a medical office environment and/or clinical background a plus.

ABOUT THIS DOCUMENT

NOTICE

This job description is not intended to be a comprehensive list of activities, duties or responsibilities for this job. The duties, expectations and actions listed for this role may change at any time with or without notice.

EEO STATEMENT

We believe diversity makes us stronger. Community Health Services provides equal

employment opportunities to all employees and applicants without regard to sex, gender

identity, sexual orientation, genetics, race, color, religion, national origin, disability, protected

Veteran status, age, or any other characteristic protected by law.

Job Type: Part-time, on-site.

Job Type: Part-time

Pay: $58,104.00 - $63,794.00 per year

Expected hours: 24 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Ob/Gyn
• Primary Care

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to Commute:

• Aspen, CO 81611 (Required)

Ability to Relocate:

• Aspen, CO 81611: Relocate before starting work (Required)

Work Location: In person

Salary : $58,104 - $63,794