Medical Assistant

Position Agreement: Medical Assistant 

Employee Agreement: 

The Medical Assistant agrees to represent the agency with service excellence as an integral member of the clinic care team. They will work collaboratively with clinical and non-clinical staff to assist in reducing barriers, solving problems, and the promotion of the health and well-being of a panel of patients. The medical assistant provides direct patient care services and performs specifically designated independent procedures.

Patient Relationships:

1. Prepare patients for examination including the identification of the chief complaint, vital signs, height, weight, etc. The assistant obtains a medical, social and family history and documents in the electronic medical record. All medications are documented in the electronic chart and updated and reconciled at each visit. Protocols are updated, and education is provided to patients within their scope of practice.
2. Keeps ill patients comfortable until seen by a provider.

Employee Relations/Team Support:

1. Assists providers in health care activities performance of diagnostic and or therapeutic procedures, and the administration of medications as necessary. 
2. The medical assistant acts as a member of the Care Team and works collaboratively with clinical and non-clinical staff and is responsible for providing the health and well-being for a panel of patients.
3. Actively participates in clinic staff meetings and other committees when designated.

Clinical Duties:

1. Conducts patient screening for hearing, sight, BP and other simple routine procedures and screens for specific disease processes.
2. Collects specimen (blood, urine, sputum, feces) and prepares them for transfer to reference lab.
3. Does simple waived in-house lab procedures.
4. Assist with history, health risk assessments and counsels for risks.
5. Schedules referral for X-rays, mammograms, and to other physical specialists and documents for tracking logs.
6. Assists in providing education to the patient and assisting patients with self-management goals when indicated.
7. Assists with notifying patients of lab results after they have been reviewed by the provider and completes follow-up as directed by the provider and documents this information. 
8. Assists in maintaining supplies and equipment and notifies Practice Manager before supplies are needed.
9. Reviews charts for allergies, medication changes, education requirements, standing orders, and current phone numbers when patient is being roomed.
10. Answers messages and phone calls efficiently and properly documents this.
11. Responsible for stocking exam rooms and properly cleaning exam rooms and equipment after each patient use.
12. Gives injections, vaccines, and wound dressings when ordered by provider and documents these appropriately.
13. Cleans instruments, repackages, and autoclaves when necessary.
14. Audits charts after visits to insure all required paperwork has been completed, such as medication changes, updating flow sheets, and referrals.
15. Assists the Practice Manager with clinical audits and other duties as assigned.
16. Maintains lab control logs and refrigeration logs.

Expectations:

1. All patients will be treated with dignity and compassion.
2. Employee advocates on behalf of the patient.
3. Employee will introduce themselves to each patient they are caring for, communicate their role, and communicate expectations of subsequent steps in their care experience.
4. Employee will assist in providing care to patients without creating additional barriers for them.
5. Employee will promote a positive attitude.
6. Employee will maintain a professional atmosphere in the clinic, and promoting this Agency in a positive manner to the community.
7. Ensure a safe environment of care for patients and staff.
8. Employee is to be punctual and will be required to follow the Time and Attendance policy.
9. Treat co-workers and patients with respect.
10. Maintain a clean and organized workplace including exam rooms, office areas, and break room.
11. Must be a team player with a commitment including exam rooms, office areas, and break room.
12. Employee is expected to adhere to the Agency’s policy and procedures. 
13. Employee is mindful about timeliness of work and the value of patient’s time while in our care. 
14. Employees should interact well with patients to assure patient satisfaction has been provided during their visit.
15. Employee will apologize when necessary. 
16. Employee will notify Practice Manager immediately when problems or incidents occur in the clinic.

Performance Improvement:

1. Participates in the Carevide’s performance improvement activities and performs duties in accordance with applicable standards.
2. Employee will participate in ongoing training activities as provided by the organization related to assigned tasks and providing patient-centered care.

Safety/Infection control Activities:

1. Ensures an appropriate environment for the administration of health care by keeping exam rooms, nurses’ station, all equipment, and other work areas in a clean, safe, and orderly fashion.

Reporting Relationships:

1. The MA reports to and is supervised by the Practice Manager.

Evaluation:

The evaluation of work performance will be on-going and will be carried out by the Practice Manager, and will include the specific duties and responsibilities of this position description plus employee attitudes and general working behavior. Formal evaluation will be done yearly with collaboration between the training team and practice managers.

Qualifications:

1. Graduated from an accredited high school or hold GED.
2. Must have graduated from an approved Medical Assistant program.
3. Must work as a care team member to promote quality care and excellence at each patient visit.
4. Sufficient experience to carry out the duties of this position.
5. Must be qualified in Basic Life Support techniques.
6. Ability to relate with warmth and effectiveness to the patients and to the providers of Carevide.