Health Information Specialist

1. Title and Introduction
Job Title: Heath Information Management (HIM) Specialist
Department: Quality Improvement
Time Commitment: Full-time
Reports To: Health Information Management Coordinator
FLSA Status: Non-Exempt
Primary location: West Liberty (All locations)

2. Summary
The HIM Specialist will process, transfer, manage and ensure security of patient data that come into and exit the health center. Assist with data collection and quality improvement initiatives and work to improve the practice and care for patients by accurately distributing and managing electronic and hardcopy patient documents and information. Manage patient release of information concerning HIPAA and any other regulations.

3. Primary Accountabilities
Achieve Results
Manages/assists with all patient documentation and administrative processes as assigned
Ensures all information, scanning is accurate, current, and completed in a timely manner.
Ensures all patients served experience a high level of customer satisfaction and care
Operational Excellence
Ensures that all documentation that is collected, processed, entered, and filed is done timely and accurately
Ensure and uphold the confidentiality requirements of all patient records and manage all daily tasks and activities consistent with HIPAA, state and federal laws and regulations, as well as the health centers policies and procedures regarding confidentiality and security.
Relationship Management
Develop and ensure favorable relationships with all patients and their families.
Develop and ensure ongoing, positive relationships and collaboration with providers, nurses, administrative and clinic operations staff.
Ensure the success of each clinic operation through collaborative support and working relationships with all clinic operations staff.
Professionalism & Stewardship
Ensure all actions, job performance, personal conduct and communications represent the
organization in a highly professional manner at all times.
Uphold and ensure compliance and attention to all corporate policies and procedures as well as
the overall mission and values of the organization.
Health Information Management Specialist
4. Primary Tasks and Duties
Manage incoming and outgoing patient healthcare documents, i.e., sorting faxes, following provider attention to fax, attach to patient chart and fax back to originator, if necessary
Send appropriate labs to patient portal
Route secure messages to appropriate recipient
Address patient record release requests, route and follow with provider
Address skilled care pharmacy requests, route and follow with provider
Address signed nursing home facility notes to appropriate nursing home facility
Attached scanned documents to patients chart
Address Pre-op requests; send reminder to nursing on day of appointment that pre-op request is
on chart. Also send reminder to lab
Diabetes Tracking: collect diabetic information from patient chart for all diabetic patients.
Transfer information
Transitions of Care module Management and document retrieval
Other duties and responsibilities as assigned

5. Essential Duties and Key Competencies
Strong attention to detail and accuracy.
Ability to utilize computers for data entry and information retrieval.
Excellent verbal and written communication skills.
Ability to implement and evaluate operational and administrative processes.
Participate in aspects related quality compliance, improvement, and risk management for a Federally Qualified Health Center
Engage in certification projects, i.e. PCMH, TJC
Engage in all corporate compliance requirements of Community Health & Wellness Partners

6. Supervisory Responsibilities

Supervises Health Information Management Specialists

7. Work Environment
The work environment characteristics are those for a normal provider office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require occasional weekend and/or evening hours.
Work hours
Full-time, non-exempt hourly position. Generally, a 40-hour work week is required for full-time; part-time as agreed upon by parties; hours are subject to change. Office hours vary by site but are usually as early at 6:30am to as late as 7:00 pm, Monday through Friday. Some Saturdays and after business hours work may be required. Assigned meetings and travel are a part of the position.
Wages
Starting wages for Health Information Management Specialist will be negotiable based on Community Health & Wellness Partners pay policies and factors such as education and experience, national and state average compensation recommendations based on location and region.
Introductory Period
90-day probationary period. Probationary period may be waived or reduced if employee is transferred into the role through lateral position change or promotion.

8. Equal Opportunity Employer
Community Health & Wellness Partners is an Equal Opportunity Employer.

6. Qualifications and Requirements
Education
Associate degree or 3-5 years related experience required.
Knowledge of EHR systems and practice management. ECW experience Preferred.
Experience with HIPAA preferred
Knowledge of IT troubleshooting
Certificates and Licenses
Valid Ohio driver's license
Professional
Strive to serve Community Health & Wellness Partners Mission by providing quality, whole-person, patient-centered medical care to anyone and everyone in our community.
Keep the organizations Vision in mind to change lives within our community by eliminating barriers and providing a standard of healthcare that improves the well-being of the whole person.
Support the Values of CHWP (BLESSED):
Be welcoming
Listen with heart
Educate patients
Serve with excellence
Share best practices
Eliminate barriers
Develop relationships
Ability to manage multiple responsibilities and emergency situations successfully
Demonstrate excellent communication and presentation skills.
Demonstrate working knowledge of healthcare and medical plans.
Effectively network with and be familiar with other community resources.
Relate with a diverse patient population and exhibit understanding of different cultures and
socio-economic groups.
Demonstrate sound judgment and critical thinking/problem solving skills.
Self-starter and able to work independently.
Physical/Environmental
Occasional lifting of 40 50 lbs. and pushing of 5-20 lbs.
Sitting, standing, and walking approximately 80% of the time
A medium to high level of manual dexterity required
Bending and reaching approximately 20% of the time
Normal accessibility and mobility throughout the region required
Normal overtime/extended work hours
Travel is required between all CHWP locations as needed.