IT Coordinator

1. Title and Introduction

Job Title: Information Technology (IT) Coordinator

Department: Administration

Time Commitment: Full-time

Reports To: Chief Operating Officer

FLSA Status: Exempt

Primary location: Bellefontaine, Russells Point, West Liberty (All locations)

Approved By/Date: Tara Bair CEO, Date 8/2022

2. Summary

CHWP utilizes a team-based care model, sharing patient-care responsibilities among members of a team. The Information Technology (IT) Coordinator serves as a technically skilled employee with good problem-solving ability and provides support to the health care center and the employees. The duties of an IT Coordinator include being a reference point for all IT related queries at the user level, having a basic understanding of IT related resources at the company level, and coordinating services with 3rd Party Vendors for Information Technology Services, among other technical duties.

IT Coordinators are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems and assist with implementing solutions to them.

3. Primary Accountabilities

Achieve Results

• Meet or exceed all measurable quality and productivity goals.
• Ensure accuracy, efficiency, and appropriate confidentiality with technology and administrative functions as assigned.
• Ensure confidentiality related to patient records

Operational Excellence

• Understand and ensure all practices and procedures related to the delivery of technology services are consistent with contracted protocols and procedures, and that they are followed with efficiency

Relationship Management

• Develop and ensure favorable relationships with all patients, staff, and colleagues. Ensure all technology services are delivered in a caring and professional manner.
• Develop and ensure ongoing, positive relationships and collaboration with all staff or the organization. Ensure the success of technology relationships with all clinic operations staff are highly respected.

Professionalism & Stewardship

• Ensure all actions, job performance, personal conduct and communications represent the organization in a highly professional manner at all times.
• Uphold and ensure compliance and attention to all corporate policies and procedures as well as the overall mission and values of the organization.

4. Primary Tasks and Duties

• Maintains patient confidentiality
• Obtain and maintain hardware for CHWP users
• Maintain computer hardware inventory and other asset inventory list
• Provide support at the basic and intermediate level such as user account management, hardware/software deployment, maintenance and troubleshooting, VoIP administration, and web updates
• Maintain relevant IT related licensing and subscriptions
• Set up and train new employees, provide additional training to staff as needed
• Demonstrate an understanding of the software programs used within CHWP, at times serving as administrator or backup administrator to programs
• Develop understanding of key office workflows, make recommendations to improve the processes with technology
• Address performance issues for applications, network, hardware and/or operating systems, escalating to 3rd Party Vendors when appropriate
• Assist 3rd Party Vendors with administration of server, network, VoIP technology resources
• Assist 3rd Party Vendors with installing and configuring hardware and software components to ensure usability, repairing, or replacing damaged hardware, troubleshooting of computers and peripherals
• Plan and facilitate internal and external meetings, trainings, webinars, and conference calls.
• Lead or participate in workflow initiatives as assigned
• Establishing good relationships with all departments and colleagues
• Manage technical documentation

5. Essential Duties and Key Competencies

Essential Duties and Responsibilities include the following: Other duties may be assigned.

• Maintain updated software/hardware to ensure useability and security needs are met

• Demonstrate a high level of skill at building relationships
• Demonstrate interpersonal savvy and influence skills in managing difficult providers and personnel
• Demonstrate a high level of problem-solving skills to better serve providers and staff
• Strong attention to detail and accuracy
• Ability to utilize computers for data entry and information retrieval
• Excellent verbal and written communication skills
• Ability to implement and evaluate operational and administrative processes
• Participate in aspects related quality compliance, improvement, and risk management for a community health center
• Engage in certification projects, i.e. PCMH, Joint Commission
• Engage in all corporate compliance requirements of Community Health & Wellness Partners

6. Supervisory Responsibilities

None

7. Work Environment

The work environment characteristics are those for a normal provider office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require occasional weekend and/or evening hours.

Work hours

Full-time, non-exempt hourly position. Generally, a 40-hour work week is required for full-time; as agreed upon by parties; hours are subject to change. Office hours vary by site, but are usually 8:00 am to 4:30 pm, Monday through Friday. Some Saturdays and after business hours work may be required. Assigned meetings and travel are a part of the position.

Wages

Starting wages for Position title will be negotiable based on Community Health & Wellness Partners pay policies and factors such as education and experience, national and state average compensation recommendations based on location and region.

Introductory Period

90-day probationary period unless transferred from another position similar within the organization.

8. Equal Opportunity Employer

Community Health & Wellness Partners is an Equal Opportunity Employer.

6. Qualifications and Requirements

Education

• High School diploma required
• Associates Degree in related field preferred

• 2 years experience in computer networks and systems maintenance.
• Experience in the field or currently employed within the organization may be considered without meeting minimum requirements.

Certificates and Licenses

• Valid Ohio driver's license
• IT Certification preferred

Professional

• Strive to serve Community Health & Wellness Partners Mission by providing quality, whole-person, patient-centered medical care to anyone and everyone in our community.

• Keep the organizations Vision in mind to change lives within our community by eliminating barriers and providing a standard of healthcare that improves the well-being of the whole person.
• Support the Values of CHWP (BLESSED):

Be welcoming

Listen with heart

Educate patients

Serve with excellence

Share best practices

Eliminate barriers

Develop relationships

• Demonstrated expertise in relevant medical practices, protocol, trends and best practices in clinical areas assigned.
• Demonstrated knowledge and success in effecting overall clinical operations.
• Experience/Knowledge of accreditation processes and requirements, as well as all federal, state and local regulations and standards associated with the delivery of care in a community health center environment.
• Ability to manage multiple responsibilities and emergency situations successfully
• Proficiency in knowledge of office management, use of computer, software packages, and office machines

Physical/Environmental

• Occasional lifting of 40 50 lbs. and pushing of 5-20 lbs.
• Sitting, standing and walking approximately 80% of the time
• A medium to high level of manual dexterity required
• Bending and reaching approximately 20% of the time
• Normal accessibility and mobility throughout the region required
• Normal overtime/extended work hours
• Travel is required between all CHWP locations as needed