Pharmacy Technician

1. Title and Introduction

Job Title: Pharmacy Technician

Department: Pharmacy

Time Commitment: Full-time

Reports To: Pharmacy Manager

FLSA Status: Hourly/ Non-Exempt

Primary location: Bellefontaine

Approved By/Date: Tara Bair CEO, Date

2. Summary

CHWP utilizes a team-based care model, sharing patient-care responsibilities among members of a team. Under the direct supervision of the Pharmacist, the Pharmacy Technician is responsible for assisting the pharmacist in filling prescriptions, billing of prescriptions to third parties, collection of payments from patients, maintaining drug inventory, and excellent customer service. The clinical pharmacy technician works in conjunction with other clinical staff to optimize pharmacy services being delivered at CHWP.

3. Primary Accountabilities

Achieve Results

• Meet or exceed all measurable standards of care, including overall clinical, quality, and productivity goals.
• Ensure accuracy, efficiency, and appropriate confidentiality with patient charting and related recordkeeping and administrative functions as assigned.

Operational Excellence

• Understand and ensure all practices and procedures related to the delivery of medical services are consistent with contracted protocols and procedures, and that the team-based care model is followed with efficiency.

Relationship Management

• Develop and ensure favorable relationships with all patients and their families. Achieve commitments from patients to adhere to an effective plan of care and ensure all patient services are delivered in a caring and professional manner.
• Develop and ensure ongoing, positive relationships and collaboration with members of the team assigned. Ensure the success of team-based care and that relationships with all clinic operations staff are highly respected.

Professionalism & Stewardship

• Ensure all actions, job performance, personal conduct and communications represent the organization in a highly professional manner at all times.
• Uphold and ensure compliance and attention to all corporate policies and procedures as well as the overall mission and values of the organization.

4. Primary Tasks and Duties

• Assist with quality improvement initiatives and update records as needed to maintain compliance and certification with various agencies (e.g. ADCES, NCQA, etc.)
• Assist with data gathering and analysis related to clinical pharmacy services.
• Assist in performing duties related to Medication Therapy Management or other patient care initiatives
• Assist patients with cost barriers by maintaining knowledge of 340B program, manufacturer coupon/assistance programs, discount programs, etc.
• Assist clinical staff with formulary questions, prior authorizations, etc.
• Initiates and corresponds with 3rd party insurers regarding coverage information and follows up with resolution solutions
• Corresponds with 3rd party insurers regarding drug rejections, reversals, additions and inquiries regarding reimbursements.
• Initiate contact with providers to obtain corrections or clarification of prescription.
• Assist with policy and procedure development.
• Maintains patient confidentiality.

• Participates in site meetings to address patient care and operational requirements, including one-on-one communication.
• Prescriptions - (Data entry) Enters patient information including insurance coverage and prescriptions in the pharmacy software.
• Submits insurance claims and follows up on rejections.
• Types labels neatly and without error.
• Counts and measures medications correctly.
• Billing & payments from customers & third party

• Completes cash and insurance transactions accurately.
• Figures cost & pricing of prescriptions correctly.
• Collects payments from patients &/or family members and provides receipts.
• Supplies and inventory

• Cleans and maintains supplies in pharmacy.
• Receives vendor orders; brings orders to pharmacy; signs invoices documenting receipt, checks incoming drugs and stock drugs for current dating.
• Completes inventories in an accurate and timely manner.

• Assists with pharmacy compliance to applicable statutory requirements (DEA, Board of Pharmacy) and compliance to accreditation standards (AAAHC).
• Maintains accurate accounting for drugs obtained and dispensed through patient assistance or other patient friendly programs. Submits reversals as appropriate.
• Maintains accurate routing of expired drugs to reverse distributor and follows up with proof of disposition and any appropriate credits.
• Maintains accurate record of drugs returned to wholesaler and follows up with proof of credit.
• Mentors new pharmacy technicians to include all processes used at CHWP.
• Assists with record-keeping requirements.

5. Essential Duties and Key Competencies

Essential Duties and Responsibilities include the following: Other duties may be assigned.

• Demonstrate a high level of skill at building relationships.
• Demonstrate interpersonal savvy and influence skills in managing difficult providers and personnel.
• Demonstrate a high level of problem-solving skills to better serve providers and staff.
• Strong attention to detail and accuracy.
• Ability to utilize computers for data entry and information retrieval.
• Excellent verbal and written communication skills.
• Ability to implement and evaluate operational and administrative processes.
• Participate in aspects related to quality compliance, improvement and risk management for a community health center.
• Engage in certification projects, i.e. PCMH, The Joint Commission, HRSA
• Engage in all corporate compliance requirements of Community Health & Wellness Partners

6. Supervisory Responsibilities

None

7. Work Environment

The work environment characteristics are those for a normal provider office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require occasional weekend and/or evening hours.

Work hours

Full-time/part-time, Non-exempt / hourly position. Generally, a 40-hour work week is required for full-time; part-time as agreed upon by parties; hours are subject to change. Office hours vary by site, but are usually 8:00am to 7:00 pm, Monday through Friday. Some Saturdays and after business hours work may be required. Assigned meetings and travel are a part of the position. Remote work may be available temporarily at the discretion of the Supervisor or designee.

Wages

Starting wages for the Pharmacy Technician will be negotiable based on Community Health & Wellness Partners pay policies and factors such as education and experience, national and state average compensation recommendations based on location and region.

Introductory Period

90-day probationary period

8. Equal Opportunity Employer

Community Health & Wellness Partners is an Equal Opportunity Employer.

6. Qualifications and Requirements

Education

• High School Diploma or equivalent
• Previous experience as a Pharmacy technician

Certificates and Licenses

• Valid Ohio driver's license
• Active Registered Pharmacy Technician or Certified Pharmacy Technician license by the Ohio Board of Pharmacy.

Professional

• Strive to serve Community Health & Wellness Partners Mission by providing quality, whole-person, patient-centered medical care to anyone and everyone in our community.

• Keep the organizations Vision in mind to change lives within our community by eliminating barriers and providing a standard of healthcare that improves the well-being of the whole person.

• Support the Values of CHWP (BLESSED):

Be welcoming

Listen with heart

Educate patients

Serve with excellence

Share best practices

Eliminate barriers

Develop relationships

• Demonstrated expertise in relevant medical practices, protocol, trends and best practices in clinical areas assigned.
• Demonstrated knowledge and success in affecting overall clinical operations.
• Experience/Knowledge of accreditation processes and requirements, as well as all federal, state and local regulations and standards associated with the delivery of care in a community health center environment.
• Ability to manage multiple responsibilities and emergency situations successfully
• Proficiency in knowledge of office management, use of computer, software packages, and office machines

Physical/Environmental

• Occasional lifting of 40 50 lbs. and pushing of 5-20 lbs.
• Sitting, standing and walking approximately 80% of the time
• A medium to high level of manual dexterity required
• Bending and reaching approximately 20% of the time
• Normal accessibility and mobility throughout the region required
• Normal overtime/extended work hours