Patient Registration Clerk

Description

• Answer phones in a pleasant manner, deal with patient needs expeditiously, screen or forward calls, take messages and enter them into the patient EHR for the nurse or provider, provide information or schedule appointments.
• Greet persons entering establishment in polite, prompt and helpful manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Register new and established patients; use multiple software systems to track patient information, process and generate information necessary for billing.
• Distribute 'Welcome to The Practice' packet to new patients.
• Work with nursing to schedule visits with interpretive service if needed.
• Update patient insurance information and demographics, collect and record co-payments, provide any necessary forms needing completion, and obtain required signatures as necessary. Forms include but are not limited to, ABN's, non-coverage forms, HIPAA forms, and Medicare Secondary Payer (MSP).
• Reconcile patient deposits nightly; provide completed information to the business office on the next business day.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Scan and maintain records.
• Schedule appointments ensuring the correct amount of time is schedule according to the patient diagnosis and reason for visit. Maintain and update any changes in the schedule.
• Assist patient to identify their PCP and work to align patient's visit with their PCP
• Participate in nurse / provider scheduling huddles.
• Prepares for, attends and participates in team meetings, quality projects and team huddle.
• Analyze data to determine answers to questions from patients or members of the public.
• Coordinate services with other departments.
• Notify patients about the prompt pay discount for clinic visits, collect point of service payments, and provide patients with financial paperwork.
• Supports and abides by the mission, values, and policies of CHCS in all activities.
• On-going compliance with CHCS educational requirements.
• All other duties as required.