Customer Relations Specialist (CSC PT EVE)

Description

Clary Sage College is seeking a professional to work part-time evenings at the front desk as a Customer Relations Specialist (CRS)! The CRS will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customer service.  Answer multi-line phone systems, assist clients in scheduling services, operate the salon register, and uphold excellent cash-handling skills. Interact daily with students and clients (customers), management, vendors, and employees, ensuring that high-quality standards and corporate values are portrayed on behalf of the College. 

Must have a minimum of two years in customer service. Ability to answer multi-line phones, computer proficiency, particularly with Google applications, and professional appearance. Applicant needs to be extremely welcoming and friendly and have a clear, concise phone voice. Beauty industry knowledge is a plus. Part-time, about 30 hours per week. Hours of work will be Monday through Thursday from 5:00 p.m. to 11:00 pm, and Friday from 1:30 pm to 5:30 pm. 

General Responsibilities:

• Greet all visitors entering and exiting the building
• Answer multi-phone lines, transfer calls, retrieve and take messages
• Operate register and register software. Conduct transactions, cash handling, and drawer balancing procedures.
• Maintain communication with the maintenance and housekeeping departments
• Sort incoming and outgoing correspondence, distribute received faxes
• Organize materials and data appropriately in both hard and electronic formats
• Product merchandising, monitor and maintain retail product
• Executing special projects as assigned
• Interact daily with students, salon/spa clients, management, vendors, and employees ensuring that high-quality standards and corporate values are portrayed on behalf of the College
• Serve as a resource for general product knowledge to all customers.
• Report all complaints to the CRS Manager or Campus Director
• Complete incident/accident/compliant forms when needed for HR
• Resolve customer issues and requests in an efficient and quick manner
• Participate in a minimum of two professional developments per year
• Other duties as assigned

Who We Are:

Community HigherEd Institute is Oklahoma’s only private non-profit technical college system based in Tulsa, Oklahoma that is dedicated to improving the lives of aspiring professionals through each of its three campuses, Community Care College, Clary Sage College, and Oklahoma Technical College.

Established in 1995, The College’s mission is to transform lives and contribute to society by providing career-focused higher education opportunities that empower students to obtain successful employment, develop leadership skills, and serve their communities. The College culture is encapsulated in the C.A.R.E.S acronym that highlights the engrained mentality of all members of faculty, staff, and administration alike: courtesy, accountability, respect, excellence, and success.

Qualifications

Skills & Abilities:

• Professional appearance
• Welcoming, friendly, positive, and outgoing disposition
• Must excel in customer service to internal and external customers (students, clients, employees)
• Clear, concise written and verbal communication skills
• Problem-solving abilities, be pro-active and self-driven
• Excellent organizational skills
• Ability to handle multiple tasks and demands in a busy environment
• Ability to maintain confidential information

Education & Experience:

• High School Diploma or equivalent (required)
• Minimum of two years of customer service experience (required)
• Two years of front desk/administrative experience (preferred)

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to work in a seated position, stand up, walk, reach with hands and arms, stoop, kneel, and crouch. Must regularly lift and move up to 25 lbs.