Assistant Property Manager

About us

Community Home Partners is a small business in Rock Island, IL. We are professional, customer-centric, rewarding and our goal is to Serve our communities and neighborhoods - Our mission is to expand the housing market in the Quad Cities Community.

Our work environment includes:

• Growth opportunities
• On-the-job training
• Safe work environment
• Regular social events

Community Home Partners, builds, and manages beautiful neighborhoods and homes. We are strengthening our community by offering affordable homes and creating opportunities for independence for individuals and families. We are looking for an energetic and enthusiastic team member who will take pride in their work serving our community and fill the role of Assistant Property Manager.

SUMMARY
The Assistant Property Manager is responsible for a variety of administrative tasks in accordance with the rules and regulations of U.S. Department of Housing and Urban Development (HUD) regulations; state and local laws and regulations, and Community Home Partners (CHP) policies. Work involves assisting eligible applicants in understanding and completing applications for housing assistance, ensuring full occupancy by qualified tenants, calculating rental payments, performing reexaminations of tenant's eligibility, and performing general administration involved in the review and maintenance of assigned property.

ESSENTIAL FUNCTIONS OF THE POSITION Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsibilities will include the following; however, other duties may be assigned.

1. Provide excellent customer service through efficient and friendly interactions with CHP staff and tenants.

2. Answers the telephone, gives out general information, takes messages, greets visitors, and prepares outgoing mailings and shipments.

3. Provides superior customer service to all tenants of CHP properties and assists with day-to-day questions and concerns.

1. In the absence of the Property Manager, collects and records rent and other resident payments. Processes bank deposits and mails to applicable banking institution.

2. Assists the Property Manager with taking and processing applications, including verifying information.

3. Assists with matters involving tenant issues and participates in monthly tenant meetings.

4. Assembles and publishes monthly tenant newsletter.

5. Assists the Property Manager with conducting interim and annual recertifications.

6. Accepts and enters work orders into the computer system.

7. Prepares purchase requisitions as instructed by the Property Manager.

8. Receives and documents shipments of maintenance materials and supplies.

9. Performs a wide variety of word processing and clerical tasks as assigned.

10. Enters data into computer system including, housing/voucher application information,family status changes, and utility allowance data.

11. Attends workshops, seminars, training sessions and certification programs as instructed by the Housing Authority.

12. Read and comprehend housing publications and related materials.

13. Maintain confidentiality of all clients/residents.

SUPERVISORY RESPONSIBILITIES

N/A

EDUCATION AND/OR EXPERIENCE

Education, Training, and /or Experience:

• High School education or GED required; advanced vocational training in secretarial or administrative required; graduation from an accredited college or university preferred, and
• At least two year's office support experience involving considerable public contact;
• Or a combination of education, training, and experience equivalent to the above.
• Computer and technology savvy with solid knowledge of Microsoft suite programs.
• Previous customer service experience.
• License and Special Requirements:
• Possession of a valid driver’s license.
• Ability to be covered under the CHP vehicle insurance policy.
• Ability to be covered under the CHP fidelity bond.
• Ability to cross-train with other authority employees.

QUALIFICATIONS

Employee demonstrates the ability to complete and/or knowledge of the following:

• Belief in and passion about serving Rock Island and Quad Cities community with CHP’s mission and values: to support families by providing them with more housing choices and control over where they live and by promoting neighborhood revitalization that uplifts our community.
• Knowledge of or the ability to learn the purposes, policies, and regulations of the authority as established by the Board of Commissioners or as set forth by HUD regulations.
• General knowledge of or the ability to learn the local, state, and federal laws governing affordable housing.
• Programs including health and fire regulations, landlord/tenant relationships, leasing of property and evictions.
• General knowledge of or the ability to learn the Public Housing Admission and Continued Occupancy Policies adopted by the Housing Authority.
• General knowledge of the organization and programs of other community agencies and groups that can assist the Authority and provide for the health, welfare, educational, and recreational needs of the residents.
• Skilled in providing exceptional customer service.
• Ability to perform basic math functions accurately and independently.
• Computer proficient with the ability to operate a computer, learn and manipulate the appropriate Authority software programs. Must be proficient in Microsoft Word and Excel.
• Ability to communicate effectively both orally and in writing.
• Ability to establish and maintain effective working relationships with supervisors, associates, residents, representatives from neighborhoods, community leaders, and federal, state, and local officials.
• Ability to deal courteously and tactfully with the general public and to handle irritated residents in a calm and fair manner.
• Knowledge of office practices and procedures office equipment including copiers, computers, calculators, and fax machines.
• Proficient at communicating orally and in writing.

CHP offers a safe working environment complete with professional people to work alongside, the satisfaction of knowing you are supporting your community, competitive compensation, solid benefit plan including a complete insurance package, generous holiday time off calendar, employee assistance program and an outstanding 401K plan.

CHP is an equal opportunity employer.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you proficient in Microsoft Office operations?
• Do you have customer service experience?

Experience:

• administrative office or previous asst. property management: 2 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $19 - $21