What are the responsibilities and job description for the Receptionist position at Community Hospice & Health Services?
Job Details
DESCRIPTION:
SUMMARY: The Receptionist performs receptionist and clerical support. Duties include, but are not limited to answering and screening telephone calls; greeting guests, and providing clerical support. Excellent and timely reporting to work attendance is required. Individual must possess strong communication and organizational skills.
RESPONSIBILITIES:
- On a daily basis opens the front lobby doors no later 8AM and closes the lobby doors at 5pm.
- Responsible for answering telephones, screens and routes visitors and callers. Answers phones by the third ring, transfers call to the appropriate staff members. Connects and disconnects phone lines to Medical Exchange in morning and afternoon.
- Promptly greets and screens visitors, ensures that all visitors in building have proper visitor identification. Notifies the employee/s that their appointments have arrived.
- Receives all mail, sorts mail for all departments, and routes mail appropriately.
- Maintains lobby area and other rooms as assigned. Maintains the lobby area in an orderly manner, including wiping off doorknobs and services. Keeps lobby information regarding Community Hospice & Health Services and its affiliates current.
- Reads local newspapers and compiles clipping report of articles mentioning Community Hospice & Health Services and Community Hospice & Health Services Foundation. Provides monthly clipping report with copies of articles and spreadsheet of exposure generated, to the Marketing and Public Relations Department.
- Sends packages via Fed Ex on a daily basis if packages need to mailed.
- Follows all Community Hospice & Health Services policies and procedures including, but not limited to, safety, infection control, privacy and confidentiality.
- Other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise meet the needs of the organization.
SUCCESS FACTORS:
1. Must have the ability to attend work on a timely and regular basis.
2. Ability to demonstrate sound judgment by taking appropriate actions regarding questionable situations or concerns.
3. Ability to communicate, collaborate and cooperate with community contacts, coworkers, volunteers and management.
4. Ability to handle confidential information and disseminate appropriate information to the public.
5. Ability to consistently evaluate work and determine if further steps are needed to meet department/organization needs. Takes initiative to do or redo inadequate or incomplete work, even if it is not yours.
6. Ability to minimize non-productive time and fill slow periods with activities that will preparation to meet the future needs of the organization (education, organizing, housekeeping, assisting others).
7. Ability to adhere to and ensure compliance with Community Hospice & Health Services policies and procedures
8. Ability to maintain a professional appearance of self and working area.
QUALIFICATIONS:
1. At least two years clerical experience.
2. Able to type 30 w.p.m.
2. Computer competency in Word, Excel, Outlook and other computer applications as necessary.
3. Strong communication skills, i.e. verbal, written, time management and telephone skills.
4. Positive professional attitude with sensitivity to the nature of hospice work and clients served.
5. Valid California Driver’s License, reliable transportation with required insurance.
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Office Location (Hourly, Non-exempt) WORK ENVIRONMENT: This position works in an office environment using computer and general office equipment. WORK SCHEDULE: Position is regular full-time require to work a regularly scheduled 40-hour workweek, with overtime as needed to meet the needs of the organization |
