Volunteer Specialist

Description

REPORTS TO:  Director of Volunteers and Bereavement

SUMMARY:  Under the direction of the Director of Volunteers and Bereavement, the Volunteer Specialist is responsible for carrying out mandated volunteer program activities within Community Hospice.

RESPONSIBILITIES:

1.      Prepares for and attends weekly Interdisciplinary Team Meetings; participates in creating the Plan of Care for each patient as required by Medicare Conditions of Participation.

         Standard:  Provides volunteers as requested by patients/families, documents accurately, and within mandated periods.

2.      Assists the Director of Volunteers and Bereavement in the ongoing recruitment, selection, education, supervision, evaluation and retention of volunteers to serve as support for hospice families, patients, staff, and ongoing hospice projects.
 

         Standard:   Maintains sufficient number of volunteers to meet the needs of Community Hospice patients, programs, or staff within 5 days of request.

3.      Assists the Director of Volunteers and Bereavement in conducting volunteer orientation and training both at Community Hospice and within the community, on an as needed basis.

         Standard:   Prepares for and actively participates in the volunteer training program as directed by the Director of Volunteers and Bereavement.

4.      Responsible for maintaining mandated documentation regarding all volunteers and volunteer activity within the hospice organization and for patient medical records.

         Standard:   Visiting volunteer’s documentation complete within two weeks of volunteer activity. Volunteer personnel files kept current.

5.      Provides information to individuals and community groups about hospice volunteer services and opportunities.

         Standard:   Serves as a community resource through presentations to groups and individual in the hospice service area.

6.      Assists the Director of Volunteers and Bereavement in evaluating existing volunteers as to their appropriateness in performing their responsibilities.

         Standard:   Assists the Director of Volunteers and Bereavement in evaluating all hospice volunteer’s performance to assure that it meets minimal Medicare standards.
 

7.      Collects volunteer data sufficient to meet both internal and external organizational needs and prepares monthly statistics reports for internal and external stakeholders.

          Standard:    Monthly Statistics Report as requested

8.      Continually assesses volunteer program to determine effectiveness and improve volunteer retention.

         Standard:   Meets in groups and one-on-one with volunteers to provide ongoing training and support, resources, encouragement, and to solicit feedback. Works with Director of Volunteers and Bereavement to resolve unsatisfactory issues related to volunteer’s dissatisfaction/non-participation.

9.      Actively participates in the hospice's annual agency audit and the quality management program.

         Standard:   Assists the Director of Volunteers and Bereavement in developing support data and related operational or quality improvement suggestions for the quality management program

10.      Follows all Community Hospice policies and procedures including, but not limited to, safety,       infection control, privacy and confidentiality, and HIPAA

           Standard:   100% Compliance

11.      Performs other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise meet the needs of the organization.

SUCCESS FACTORS:

1. Ability to adhere to and ensure compliance with Community Hospice policies and procedures, Medicare Conditions of Participation for Hospice, CCR, Title XXII regulatory requirements for the Volunteer Program, and HIPAA policies.
2. Ability to communicate, collaborates, and cooperates with patients, families, hospice staff, and volunteers.
3. Ability to collect, organizes, and analyzes data at a level sufficient to document for regulatory compliance.
4. Ability to communicate on a professional level in both written and verbal formats.
5. Ability to handle confidential information and disseminate appropriate information to coworkers, volunteers, and other hospice departments.
6. Ability to identify and resolve both routine and non-routine problems.
7. Ability to be self-motivated and to work independently or under direction.
8. Ability to meet deadlines and remain on timelines for multiple projects and tasks simultaneously.

Qualifications

Qualifications:

1.      High school diploma or equivalent required.

2.       Minimum one year experience in a hospice or social services setting preferred.

3.      Minimum one year experience in a position that requires integration of volunteer services.

4.      Excellent computer, data entry, and database maintenance skills required. 

5.      Ability to organize and develop volunteer hospice personnel for both patient and organizational needs.

6.      Professional attitude, sensitivity to volunteers and to hospice work.

7.      Valid California Driver’s License, reliable transportation, and current auto insurance.

8.      Bilingual Spanish preferred.

Salary : $19 - $25